Casinoly - El jugador experimenta un retraso en el retiro.

Hello, I have problem with my withdrawal in this casino. I have asked for it 3 business days ago. Untill today I have just same answer that my request is in queue for paying out.

Firs they said max 3 days ( also according to their teams and conditions) now today the said 5 days or Monday (if it is Monday that will be more then week)

This is pure scam please help me to get my money back. I can't imagine how they keep this rating here.

Hello Jony1989,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, no there is no verification option in this casino. If needed they will let me know. Today I spoke last time and I see that this is scam. First they said to me max today I will get paid. Now they are saying 5 business days. Everyday is different story.

And yes I won all with real money not bonus

Again nothing, now they send me the message that they have technical problems due to lot of withdrawal requests. I don't think I will get paid from this casino....

Hello Jony1989,

As the 14 days recommended time frame still has not pass, please let us know within a week if there's been any update.

Dear Jony1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.