Casinoly - Se ha retrasado el pago de las ganancias del jugador.

I have a withdrawal of 500 (eur) that does not reach my account I called my bank but they have nothing

ho un prelievo di 500(eur) che non mi arriva sul mio conto ho chiamato il mio istituto di credito ma a loro non risulta nulla

Dear mark90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

yes but my request has been approved by the casino can you already intervene please?

si ma la mia richiesta è stata approvata dal casinò potete già intervenire per favore?

I contacted the casino to ask them to give me the TNR code to check with my credit institution if they really made the transfer the casino replied that they do not yet have this code but I say is it ever possible if the withdrawal is paid? please help me

ho contattato il casinò per chiedere di darmi il codice TNR per verificare con il mio istituto di credito se realmente hanno fatto il bonifico il casinò mi ha risposto che non hanno ancora questo codice ma dico io è mai possibile se il prelievo risulta pagato? vi prego di aiutarmi

except I always contact them for another withdrawal problem in this casino which dates back to 05/27/2022 the withdrawal is paid but never arrived on my account can you please help me to solve it? with this damn casino thank you

salve le contatto sempre per un'altro problema di prelievo in questo casinò che risale al 27/05/2022 il prelievo risulta pagato ma mai arrivato sul mio conto mi potete aiutare per piacere a risolvere? con questo maledetto casinò grazie

I wanted to warn you that the casino has paid me so the case is closed thanks for the help

volevo avvisarsi che il casinò ha provveduto a pagarmi quindi il caso è chiuso grazie per l'aiuto

Awesome news, mark90. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.