CasinoWin.bet - La jugadora está luchando por retirar sus ganancias.

Ive won 260 euro on april 04 2021 , today date june 06 2021 and still no money on my bank account

Dear Roshni,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Roshni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"Im sorry for taking so long, but ive vertified my account. I havd chat with the support team multible times but no withdraw"

Thank you, Roshni, for getting back to us. Could you please advise if you have been informed why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Dear Roshni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I made a new withdrawal request and this is the answer I get when I ask how long it will take, I also got this answer for 3 months from April when I made the first payment request.

Ik heb een nieuw uitbetalingsverzoek gedaan en ik krijg dit als antwoord als ik vraag hoelang het gaat duren , dit antwoord kreeg ik ook 3 maanden lang vanaf april toen ik het eerste betalingsverzoek heb gedaan.

Thank you very much, Roshni, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Roshni,

I'm Nick and I'll be assisting you from now on in your case. I would like to ask Casinowin.bet to join us and help us resolve the player's issue.

Unfortunately, we haven't receive any respond from the casino yet. Could you please advise if the issue still persists? Also if the casino will fail to respond to us within the next 7 days, the complaint will be closed as unresolved, which may negatively affect the casino's rating.

The complaint will be now closed as unresolved.