CasinoWin.bet - La retirada del jugador se ha retrasado.

I had requested a payout on 01/28/22 and it has been processed in my account since then.

mails are ignored, the same answers always come in the chat, I should wait, it is still being checked.

I had not claimed any bonus and I am also verified.

Ich hatte am 28.01.22 eine Auszahlung beantragt und die steht seitdem im Account in Bearbeitung.

mails werden ignoriert , im Chat kommen immer die selben antworten ich soll warten es wird noch geprüft.

hatte keinen Bonus in Anspruch genommen und verifiziert bin ich auch.

Dear Rocco,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope you will receive your winnings eventually. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"The casino doesn't pay out. The account is being processed. It's been 30 days now. The chat always answers with the same phrases ..... the chat ends when I ask questions. There's no response to emails."

Additional comments from the player:

"Das Casino zahlt nicht aus .im Account steht in Bearbeitung . Jetzt seit 30 Tagen. der Chat antwortet immer mit den selben Phrasen …..bei nachfragen wird Chat beendet .auf Mails wird nicht reagiert"

Dear Rocco,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.