Casinozer - El depósito del jugador no fue acreditado.

I made 2 deposits 1 of 100 euros and another of 50 to enjoy 20 euros of bonus without rellover.

and left the bank I have proof and none of the money appears at the CASINO.

I've complained no one tells me anything.

fiz 2 depositos 1 de 100 euros e outro de 50 para usufruir de 20 euros de bonus sem rellover .

e saiu do banco tenho comprovativo e nada do dinheiro aparecer no CASINO .

já reclamei ninguém me diz nada .

Dear Valter_Mendonca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Good morning, the CASINO return the money to the account is resolved. And not !

this is wrong it was a CASINO error I have the message here. I had the proof in pdf

I sent it to the CASINO and they sent a message in the afternoon saying that they had refunded the money to the account

hug

Bom dia , o CASINO devolver o dinheiro a conta está resolvido . E não !

esta errado foi erro do CASINO tenho aqui a mensagem . Eu tinha o comprovativo em pdf

enviei para o CASINO e eles mandaram mensagem à tarde a dizer que tinham devolvido o dinheiro a conta

abraço

Sorted out

Resolvido

Thank you Valter_Mendonca for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick