Casinozer - La cuenta del jugador fue bloqueada.

They have blocked my account without reason and i don't have access to withdraw my money, hope you can help me

Hello GSoprano,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinozer. Please allow me to ask you a few more question before we would move forward.

When exactly did your account get blocked? Did you also request for a withdrawal or started the verification process? How much balance do you have on your casino account and was it real money or you used some kind of bonus as well?

Looking forward to your answer.

Regards,

Nick

Thanks for the quick answer Nick.

Actually, I had 150 EUR on my account which I won in Live Casino and when I tried to pass the verification in order to withdraw it, I got blocked.

I want to withdraw my money safely from there and get my account blocked after that anyways, I don't want to have anything to do with them in the future.

Hello GSoprano,

Could you please advise when exactly did they close your account? Did you send them the documents for verification?

As far as I understand, my account was closed on the 2nd of June and yes, I've sent all the documents they required for verification.

Hello GSoprano,

As it was blocked probably due verification and the 2 weeks waiting period just passed, could you please advise if there is any update regarding the case? If still nothing, we will try to intervene.

Hello once again Nick.

Still no updates regarding my case.

Thank you GSoprano for the update. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, GSoprano,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Casinozer's representative to join this conversation and participate in the resolution of this complaint. In the meantime, until we will wait for the casino's response, please, clarify the disputed amount. You stated that you had €150 in your casino account, but the disputed amount of this complaint is set to €1,200.

Dear Casinozer Team,

Could you please provide us with an explanation of the player's situation in more detail from your point of view? What next steps should the player take to get his account unblocked and verified?

Thank you in advance for providing the information.

Dear GSoprano,

I was provided with the information that the casino cannot see the account with the details you filled in upon submitting this complaint. Could you please double-check the casino account details and whether we are really talking about Casinozer, please?

You can check the casino's official website by clicking here.

Please, let us know once you double-check it. Also, please provide us with the information that I asked you for in my previous post regarding the disputed amount.

Dear GSoprano,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or do not require any further assistance, we will reject it.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru