CatCasino - El depósito del jugador no ha sido acreditado.

Hi, I deposited €250 via Sofortüberweisung, but the payment hasn't been credited after 2 hours.

I sent screenshots of the deposit, but they were not accepted.

I would like my money to be refunded to my account because I have lost trust in this casino.

Hallo 250€ per Sofortüberweisung eingezahlt, Zahlung nach 2 Stunden nicht gutgeschrieben.

Habe screenshots der Einzahlung geschickt, diese wurden nicht akzeptiert.

Ich möchte das mein Geld wieder zurück überwiesen wird auf mein Konto da ich kein Vertrauen in das Casino habe.

Dear patrickpatzak90, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

How should I contact the payment service investigator if I was referred by Cat?

Wie soll ich mich an den Zahlungsdienstermittler wenden wenn ich von Cat weitergeleitet wurde?

You should contact your bank and ask if the payment was successfully processed and sent to the casino.

Hello!

We are very sorry to hear that your deposit has been delayed. Alas, sometimes funds can be delayed due to the timing of bank transfers. As we can see, your deposit was successfully credited to your balance.

The deposit had been received, I tried to transfer it back, that didn't work because the payment was rejected, I asked the casino that I wanted to withdraw from the contract and that they should transfer the money back to me!

This did NOT happen

Then they lost the credit EVEN THOUGH I tried three times!

The customer was deliberately played with here!

Die Einzahlung war eingegangen, ich hatte sie Versuchte zurück zu überweisen, das GING nicht weil die Zahlung abgelehnt wurden ist, ich habe das Casino aufgefordert das ich vom Vertrag zurücktreten will und mir das Geld zurück überweisen soll!

Das passierte NICHT

Darauf hin verspielte man das Guthaben OBWOHL ICH es drei mal versucht habe!

Hier wurde mit Absicht mit dem Kunden gespielt!

Dear Cat Casino representative, thank you for getting in touch with us and providing us with the information about the player's deposit.

Dear patrickpatzak90,

Please be aware that deposits may be delayed due to factors beyond the casino's control. Since the funds were credited to your account and subsequently used, we are unable to offer further assistance in this matter. This complaint will now be closed. Thank you for your understanding, and we regret that we could not provide more help in this instance. Please feel free to reach out to us if you encounter any issues with this or any other casino in the future.