CatCasino - La retirada del jugador se retrasa.

Hello,

This casino doesn't deserve a single star. I signed up because of the good reviews. I invested around €900 and was able to make a profit of around €50,000.

I deposited by credit card, wanted to withdraw. Was then canceled due to lack of verification. I have successfully completed this, also for my Jeton account. (was very time-consuming because the support required more and more documents)

After 10 attempts to request a credit card withdrawal, they said there was a technical problem. So I paid out via bank transfer, nothing has arrived until today. Support says it's in progress. But that's been 4 days.

My chip withdrawals are also canceled due to lack of verification. However, as the support said, this was confirmed and a payout would now work.

This casino are scammers. They don't want to pay out a single cent.

Please help me. It's still a good sum on my player account.

Hallo,

Dieses Casino verdient keinen einzigen Stern. Ich habe mich aufgrund der guten Bewertungen angemeldet. Ich habe ca 900 € investiert und habe auch einen gewinn erziehlen können der gerade bei ca 50.000€ liegt.

Ich habe per Kreditkarte eingezahlt, wollte auszahlen. Wurde dann storniert aufgrund fehlender Verifizierung. Diese habe ich erfolgreich abgeschlossen, auch für mein Jeton Account. ( war sehr zeitaufwendig da der Support immer mehr Dokumente verlangte)

Nach 10 versuchen eine auszahlung per Kreditkarte zu beantragen, sagten sie es gäbe technische Probleme. Also habe ich per Banktransfer ausgezahlt, bis heute kam noch nichts an. Der Support sagt es ist in Bearbeitung. Das aber schon seit 4 Tagen.

Meine Auszahlungen per Jeton werden auch storniert aufgrund fehlender Verifizierung. Diese wurde aber, wie auch der Support meinte, bestätigt und eine auszahlung würde nun klappen.

Dieses Casino sind Betrüger. Sie wollen keinen einzigen Cent auszahlen.

Bitte helfen sie mir. Es ist eben auch noch ein gutes Sümmchen auf meinem Spielerkonto.

Dear Gast45765,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello, thanks for the help.

The money has come. Nevertheless, it is very exhausting to pay out in this casino. I still have some credit. If there are problems again, I would like to contact you again.

Thanks so much

Hallo, danke für die hilfe.

Das Geld ist gekommen. Trotzdem ist es sehr anstrengend in diesem Casino aus zu zahlen. Ich habe noch einiges an Guthaben. Fals es da wieder Probleme gibt, würde ich mich gerne wieder an Sie wenden.

Vielen lieben Dank

Hello there,

We're sorry to hear you had trouble withdrawing funds. As we see you have successfully passed the verification process, but there were some technical works on our side of Jeton, which made the withdrawal impossible. That's why the only way to withdrawal was through "Bank Transfer", where you had successfully created withdrawal request earlier. We would like to inform you that this wire transfer is processed according to IBAN principle and it may take up to 14 working days or more to process withdrawal.

Thanks for the explanation and updates to both parties.

Dear Gast45765,

Please let us know when the cashout reaches your bank account, we will keep the complaint open until it's received. Let us know about any future development.

Dear Gast45765,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.