Cherry Fiesta Casino - El retiro del jugador se ha retrasado.

Good day,

I've been waiting since June 4th. on my profit. At first it was said: I got an email and today all of a sudden it was said that it would take up to 21 bank days. But it is nowhere to be found!

Guten Tag,

ich warte seit dem 04.06. auf meinen Gewinn. Zuerst hieß es: ich bekomme eine Mail und heute hieß es auf einmal, es würde bis zu 21 Bank Tage dauern. Es steht aber nirgendwo!!!

Dear Susann,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been processed and sent to you but never reached your account? Could you please specify which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

So the money can still be seen on the gaming platform and that should take up to 21 days before a bank transfer is made

Also das Geld ist immer noch auf der Spielplattform zu sehen und das soll bis 21 Tage dauern bevor eine Banküberweisung gemacht wird

Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. However, since the payment hasn't left your casino account yet, could you please confirm that your withdrawal has been approved already? Thank you in advance.

I had already done that on June 4th.

Das hatte ich am 04.06 wohl schon gemacht.

Thank you very much, Susann, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Danke dir

Hello Susann!

From now on, I will take care of your complaint. I would like to invite Cherry Fiesta Casino's representatives into this discussion in order to help us resolve the complaint.

hello Martin

I'm curious.

Hallo Martin

Da bin ich Mal gespannt.

We would like to ask Cherry Fiesta Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

And what does that mean for me? Money gone? Then I'll go to the police and report them.

Und was heißt das für mich? Geld weg? Dann geh ich zur Polizei und zeig die an.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.