Cosmo Casino - El jugador lucha por cerrar su cuenta.

I've tried several times. My casino account. To be deleted at Cosmo Casino, unfortunately without success. It is always only deactivated, but never properly deleted

Habe schon mehrfach versucht. Mein Casino Konto. Bei Cosmo Casino löschen zu lassen, leider ohne Erfolg. Es wird immer nur deaktiviert, aber nie richtig gelöscht

Dear marcbeutel,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Cosmo Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why are you trying to close your account? Do you have any gambling issues or addiction? I will be waiting for your reply patiently.

Best regards,

Nick

Hello, thank you for your quick reply. Yes, I notice myself that unfortunately I have fallen into a bit of a gambling addiction and I think to myself, as long as you still notice it yourself. Now the best thing is to delete the account completely so that it doesn't degenerate any further

Hallo, vielen Dank für ihre schnelle Antwort. Ja, ich merke selber, dass ich leider so ein bisschen in eine spielsucht gefallen bin und ich denke mir, solange ihr noch selber merke. Jetzt ist das beste das Konto komplett zu löschen, damit es nicht weiter ausartet

Dear marcbeutel,

When and how exactly did you request the casino to close your account? Can you forward the exact same request to nikolas.b@casino.guru?

I requested again today that my account be closed. I would also like my data to be deleted

Ich habe es heute noch mal angefordert, dass mein Konto geschlossen wird. Ich möchte dabei auch, dass meine Daten gelöscht werden

Dear marcbeutel,

When and how exactly did you request the casino to close your account as we did not receive anything from you so far? Please forward the exact same request to nikolas.b@casino.guru?

Dear marcbeutel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.