Cosmo Casino - La cuenta del jugador ha sido cerrada.

After my deposit, the account at Cosmo Casino was closed. Even after about two weeks of contact, the casino made no efforts to clarify the situation. I accuse the casinos of systematic fraud.

Nach meiner Einzahlung wurde das Konto im Cosmo Casino geschlossen. Auch nach einer ca. zweiwöchigen Kontaktaufnahme ließ das Casino keine Bemühungen erkennen, die Situation zu klären. Ich bezichtige das Casinos des systematischen Betruges.

Dear Andreas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to know if this was your first deposit and if it was returned to your bank account.

Also, could you please send me any relevant communication between you and the casino? My email address is kristina.s@casino.guru (or you can post it here).

I hope, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Supposedly I have two accounts at Cosmo Casino, which is not the case. I wrote to the casino several times over a period of about 2 weeks via chat and email, whereupon I received the answer several times using identical text modules that the "risk management" would take care of clarifying the matter shortly. To date, no clarification has been made. I did not receive anything in return for my demonstrable deposit, which is a fraudulent act for me. There are no problems with a deposit in any online casino, but all the more so if you, as a customer, are entitled to a consideration that the Cosmo Casino obviously does not only refuse in my case. How the casino can get a "perfect reputation" is beyond me.

Angeblich verfüge ich im Cosmo Casino über zwei Konten, was nicht zutrifft. Ich habe das Casino in einem Zeitraum von circa 2 Wochen mehrfach im Chat und per Email angeschrieben, worauf ich mehrfach mittels identischen Textbausteinen die Antwort erhielt, dass sich das "Risikomangement" in Kürze um eine Klärung der Angelegenheit kümmert. Bis heute ist keine Klärung erfolgt. Für meine nachweisliche Einzahlung habe ich keine Gegenleistung erhalten, was für mich eine betrügerische Handlung darstellt. In keinem einzigen Online Casino tauchen Probleme bei einer Einzahlung auf, dafür aber umso häufiger, wenn man als Kunde dafür eine Gegenleistung beanspruchen darf, die das Cosmo Casino offensichtlich nicht nur in meinem Fall verweigert. Wie dem Casino eine "Perfekte Reputation" zuteil werden kann, ist mir schleierhaft.

Thank you very much Andreas for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Andreas,

I looked at your case and understand your situation. I will contact the casino and see what can be done.

We would like to ask the Cosmo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi casino guru

The player has been advised by support that he will need to contact risk management regarding the duplicate accounts.

The player sent the following email to our risk management department on 15th May:

When do you intend to answer obnoxious bastards and mine

To withdraw money ???

Our risk management replied on 19th May with the following email:

Hello *******,

We do not understand your email ,.

Please clearly state your query.

Kind regards,

Boris

Risk management

Casino rewards

----

Hi *******,

We do not understand your email.

Please state your request clearly.

Sincerely yours,

Boris

Risk management

The player never replied to the email, instead contacted support again a further 103 times within the next 15 minutes with the following content:

Now I understand why I can't get my money. Your numerous

negative reviews on the internet say everything about your fraud shop,

that you should burn down. The value of a Mafia MGA license

becomes clear to you !! You should be slaughtered like pigs !!

The player can contact the risk management department and request the details of all accounts they have opened at Cosmo Casino and they will be sent to him. I have given the German speaking members of the team a heads up so they can reply to any further emails. However if the player uses such language they may expect not to receive a reply.

If the player is not happy with this solution they may contact ecogra.

Cheers

Casino Rep

Hi Casino Guru

The player has been advised by support that he will need to contact risk management regarding the duplicate accounts.

The player sent the following email to our risk management department on 15th May:

Wann gedenken Sie widerwärtigen Dreckschweine mir zu antworten und mein 

Geld auszuzahlen???

Our risk management replied on 19th May with the following email:

Hello *******,

We do not understand your email,.

Please clearly state your query.

Kind Regards,

Boris

Risk Management

Casino Rewards 

----

Hallo *******,

Wir verstehen Ihre E-Mail nicht.

Bitte geben Sie Ihre Anfrage klar an.

Mit freundlichen Grüßen,

Boris

Risikomanagement

The player never replied to the email, instead contacted support again a further 103 times within the next 15 minutes with the following content:

Jetzt verstehe ich warum ich nicht an mein Geld komme. Eure zahlreichen 

negativen Bewertungen im Internet sagen alles über euren Betrugsladen, 

den man abbrennen sollte. Welchen Wert eine Lizenz der Mafia-MGA hat 

wird an euch deutlich!! Man sollte euch abschlachten wie Schweine!!

The player can contact the risk management department and request the details of all accounts they have opened at Cosmo Casino and they will be sent to him. I have given the German speaking members of the team a heads up so they can reply to any further emails. However if the player uses such language they may expect not to receive a reply.

If the player is not happy with this solution they may contact ecogra.

Cheers

Casino Rep

I've had enough of this dirty business and its questionable reviews, which the casinos will certainly reward accordingly. I expect you to close the case immediately and I wish you always a full cash register from the systematic losses of the players.

Since every casino claims that the games are not manipulated, I recommend these videos to them.

In the beginning of the first video, watch out for the croupier at blackjack and later on the "lady" or "third hand" at blackjack. The lady is an anatomical wonder! No manipulation ?!

https://www.youtube.com/watch?v=7tR_Seo9q14

In the second video the so-called "random generator" (RNG) is described, which determines everything, but certainly not a coincidence!

https://www.youtube.com/watch?v=Njf1QJ5oeLs

If I want to pursue a game of chance, then only in a local casino that is monitored daily by the supervisory authority and the tax office and would be closed immediately if it were manipulated like in any online casino that would not soon be with your fair play there would be more!

Ich habe genug von diesem schmutzigen Gewerbe und ihren fragwürdigen Bewertungen, die seitens der Casinos sicher entsprechend honoriert werden. Ich erwarte, dass Sie den Fall sofort schließen und wünsche ihnen eine stets volle Kasse aus den systematischen Verlusten der Spieler.

Da jedes Casino von sich behauptet, dass die Spiele nicht manipulieret sind, empfehle ich ihnen diese Videos.

Man achte gleich im Anfang des ersten Video auf den Croupier beim Black Jack und im weiteren Verlauf auf die "Dame" bzw. "dritte Hand" beim Black Jack. Die Dame ist ein anatomisches Wunder! Keine Manipulation?!

https://www.youtube.com/watch?v=7tR_Seo9q14

Im zweiten Video wird der sogenannte "Zufallsgenerator" (RNG) beschrieben, der bestimmt alles, aber sicher kein Zufall ist!

https://www.youtube.com/watch?v=Njf1QJ5oeLs

Wenn ich einem Glücksspiel nachgehen möchte, dann nur noch in einem örtlichen Casino, dass täglich von der Aufsichtsbehörde und dem Finanzamt überwacht wird und sofort geschlossen würde, wenn darin so manipuliert würde, wie in jedem Online Casino, die es bei eimem Fairplay in Kürze nicht mehr gäbe!

Hi Andreas,

If you wrote such a message to the casino's risk management team, there is no wonder you didn't receive a reply you were expecting. I recommend you contact the risk management and properly ask for an explanation. You can forward this to me after (peter.m@casino.guru).

Every second for these manipulative and tax evaders is a waste of time!

Since you also do not go into the manipulations clearly recognizable in the videos, I am not surprised how their ratings come about! The online casino bet365 appears in the list of their ratings with a "perfect reputation": the casino is closed. Certainly because it is so "perfect"! What stupidity!

https://casinoplusbonus.com/bet365-schliesst-online-casino-in-deutschland-2981/

Jede Sekunde für diese manipulierenden und steuerhinterziehenden Betrüger ist eine Zeitverschwendung!

Da auch Sie nicht auf die in den Videos eindeutig zu erkennden Manipulationen eingehen, WUNDERT es mich nicht, wie ihre Bewertungen zustande kommen! In der Liste ihrer Bewertungen taucht das Online Casino bet365 mit einer "Perfekten Reputation" auf: Das Casino ist geschlossen. Bestimmt deswegen, weil es so "perfekt" ist! Was für eine Verdummung!

https://casinoplusbonus.com/bet365-schliesst-online-casino-in-deutschland-2981/

Andreas, it seems like you are concentrating your focus more on speaking ill of the casino than solving the issue. If you don't cooperate, I'm afraid, I will have to reject your complaint. If you decide to contact the risk management team and forward the replies, let me know by email. I wish I could be of more help.

Best regards,

Peter