CrownPlay Casino - El jugador informa un retiro retrasado.

Requested withdrawal on 16.03.2024.

After repeatedly inquiring in the live chat, one hears a variety of responses ranging from "Your withdrawal is in the final processing stage with the finance department" to that it might take a bit longer due to the increased number of withdrawal requests...

Upon asking when APPROXIMATELY one can expect the withdrawal, no prognosis is provided. (Open End?)

Auszahlung am 16.03.2024 in Auftrag gegeben.

Nach mehrmaliger Nachfrage im Livechat hört man die verschiedensten Antworten von "Ihre Auszahlung ist in der Finalen bearbeitung bei der Finanzabteilung" bis hin zu dass es aufgrund der erhöhten Auszahlungsanfragen etwas länger dauert ..

Bei Nachfrage wann UNGEFÄHR man damit rechnen könne wird keine Prognose abgegeben. (Open End ?)

Hello Keenax,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CrownPlay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Keenax,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.