CryptoBetSports Casino - El retiro del jugador se ha retrasado debido a un error del casino.

Ladies and Gentlemen

I paid out 231 euros via TRX on January 30th, 2025. On January 31st I received confirmation that it had been paid out. But there was nothing in my wallet.

I then wrote to support and after many inquiries it turned out that the site had sent me USDT to my TRX wallet. Of course I didn't receive it because you can't receive it. Since then the site has ignored me in every way and doesn't see the point in sending the payment again even though it was THEIR mistake. So in summary I deposited without a bonus, won something, didn't receive the payout and support ignored me. I'm attaching the email history for you. In the email you can clearly see that support admits that the site sent the wrong type of crypto. I can also send the crypto hash link.

Thank you for your help

Sehr geehrte Damen und Herren,

ich habe 231 Euro am 30.01.2025 in Auszahlung über TRX gegeben. Am 31.01 erhielt ich eine Bestätigung das es ausgezahlt wurde. Aber in meiner Wallet war nichts.

Daraufhin habe ich den Support geschrieben und nach vielen Nachfragen kam raus das die Seite mir USDT auf meine TRX Wallet gesendet hat, ich habe das natürlich nicht erhalten da man das nicht erhalten kann. Seitdem ignoriert die Seite mich auf allen Wegen und sieht es nicht ein die Zahlung erneut zu senden obwohl es IHR Fehler war. Also zusammengefasst habe ich ohne Bonus eingezahlt, etwas gewonnen die Auszahlung nicht erhalten und der Support ignoriert mich. Ich hänge Ihnen den Email Verlauf an. In der E-Mail sehen Sie klar das der Support zugibt das die Seite die falsche Kryptoart geschickt hat. Ich kann gern den Crypto Hash Link auch schicken

Vielen Dank für die Hilfe

Hello jonashnts,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CryptoBetSports Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Was this your first ever withdrawal from the casino?
• When was the last time you spoke to the casino and what was it about?

If possible, please forward the screenshot you have forwarded to to casino to nikolas.b@casino.guru as they are not visible from the attachment.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Regarding the first question, no verification was requested and the payout was confirmed by the casino.

Yes, it was my first withdrawal but I have already made several deposits.

You can see the last conversation in the email I am forwarding to you; it was about me being ignored and not getting any replies.

thank you very much for your help

mfg

jonas

Hallo Nick,

zur 1ten Frage, es wurde keine Verifizierung angefragt und es wurde die Auszahlung wurde ja auch von Seite des Casinos bestätigt.

Ja war meine erste Auszahlung aber habe schon mehrere Einzahlungen getätigt.

Die letzte Konversation sehen Sie in der Mail die ich an Sie weiterleite, es ging darum das ich ignoriert werde und keine Antworten bekomme.

vielen Dank für die Hilfe

mfg

jonas

Hello jonashnts,

According to Tronscan, the balance from the casino is on your wallet.

Can you please forward a screenshot of your balance on the wallet?

Regards,

Nick

Hello Nick,

In the Tronscan you can see that no TRX but USDT was sent to my TRX address.

Attached is a screenshot of my wallet and the associated transactions and also a screenshot where it can be seen in Tronscan.

You can immediately see that USDT was sent to my TRX address and the casino also admitted it in the email history.

mfg Jonas

Guten Tag Nick,

im Tronscan sehen Sie das auf meine TRX Adresse kein TRX sondern USDT gesendet wurde.

Anbei der Screenshot von meiner Wallet und den zugehörigen Transaktionen und noch der Screenshot wo das in Tronscan ersichtlich ist.

Man sieht direkt das USDT auf meine TRX Adresse gesendet wurde und das Casino hat es im Mailverlauf ja auch zugegeben.

mfg Jonas

Thank you jonashnts for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello jonashnts,

I am so sorry to hear about your problem with the withdrawal. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a CryptoBetSports Casino representative to join this conversation and participate in resolving this complaint.

Dear CryptoBetSports Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board. The regulator states that it will not handle individual disputes between players and operators, but if you would like to contact them anyway you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru