CryptoLeo Casino - El retiro del jugador se retrasa debido a problemas de verificación.

Cryptoleo I used to consider Cryptoleo a decent casino

However, recently I have been really affected by the lack of professionalism in this casino

During yet another withdrawal attempt, I got a Sumsub verification notification

Verification failed on the first attempt!

The casino can't handle it

Verification was supposed to be immediate, but it's been going on for a month

I'm constantly being ignored and dismissed on the chat

They explain it with Sumsub no contact

I was previously verified and had withdrawals and deposits of course

Sumsub makes a mistake on the first attempt, which the service cannot fix...

the withdrawal that took a few minutes has been taking a few weeks now

the money is almost lost

maybe that's all the Cryptoleo specialists want

Specialists in a false sub-face to the player as a source of funds only!

Embarrassment and complete lack of professionalism

I cross Cryptoleo off the list of reliable sites

I also conclude that sister sites such as BetonRed BDMBet Nine Bruno Coolzino and all based on this engine probably behave similarly...!

I do not recommend!

Dear Bagsxxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please share with me your communication with the casino after you contacted them about the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Could you please list which documents you submitted for verification and when?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Bagsxxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.