Cyber.bet Casino - El jugador afirma que el pago se ha retrasado.

Hi, I'm with a pending withdraw since last october, 19. Before it, my KYC had been completed in 10 days too, a stupid period for a simple document.

After waiting almost two weeks for my money I cancelled my withdraw and request another withdraw minutes ago as you can see at the images below. I can't wait anymore for this fucking stupid casino, they are being malicious. Cyberbet broke the rules, could you help me?

Dear Rafaeliton,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Case solved. Today Cyberbet made my payment in the amount of 700BRL. I'll leave you with a tip because I think this is common in many casinos: when your withdrawal is not paid, cancel it and request another one as I have noticed that the casino system often does not identify withdrawal requests, which causes users think they are being scammed, but often it is a problem recognizing the withdrawal request that the casino's internal system does not process. This has occurred to me more than once. Here's a tip for other users ☺☺.

Here, everything is resolved, you can close the complaint as resolved!!!

Caso resolvido. Hoje a Cyberbet efetuou meu pagamento no valor de 700BRL. Vou deixar uma dica pois penso eu que isto seja recorrente em muitos cassinos: quando seu saque não for pago, cancele o mesmo e solicite outro pois eu tenho percebido que muitas vezes o sistema dos cassinos não identifica os pedidos de retirada, o que faz com que os usuários pensem que estão sendo ludibriados mas, muitas vezes, é um problema de reconhecimento do pedido de saque que o sistema interno dos cassinos não processa. Já me ocorreu por mais de uma vez isto. Fica a dica para outros usuários ☺☺.

Por aqui, tudo resolvido, podem encerrar a reclamação como resolvida!!!

Dear Rafaeliton,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru