Divas Luck Casino - El jugador tiene problemas para completar la verificación de la cuenta.

I've been depositing for 4 days at this casino. I never got any response. I never got any bonuses. When I thought it was a scam because I was earning more than 5 thousand euros, they answered to ask what my problem was. Now I don't even have anything because they haven't even validated my account yet. They are waiting for you to lose everything. If I had known, I would have come here first to see what people were saying about this worst casino I've ever seen

Andei a depositar já a 4 dias neste casino. Nunca obtive qualquer resposta. Nunca obtive qualquer bónus. Quando ja pensava que era burla porque estava a ganhar mais de 5 mil euros responderam a perguntar qual era o meu problema. Agora ja nem tenho quase nada porque ainda nem me validaram a conta. Estão a espera que perca tudo. Se soubesse tinha vindo aqui primeiro ver o que falavam sobre este casino do pior que ja vi

Dear sylviaslb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"On the 14th was when I started sending emails and no answers. I already spent all the money because I already saw that they wouldn't validate my account. Today the 19th and I still don't have the account activated.. I'm not going to play there anymore either. . Such a thing has never happened to me."

Additional comments from the player:

"No dia 14 foi quando comecei a enviar e mail e nada de respostas. Ja gastei o dinheiro todo porque ja vi que não me iam validar a conta. Hoje dia 19 e ainda não temho a conta activada.. Também não vou lá jogar mais. Nunca me aconteceu tal coisa"

I went to the site today and they put 100 eur in bonus there. Regarding the account. They didn't send me anything and they never sent me an email saying that they had sent me all 100 eur after these deposits. I've already spent them asking for self-exclusion from this site. Thanks

Fui hoje ao site puseram lá 100 eur de bónus. Em relação à conta. Não me mandaram nada nem nunca me enviaram mail a dizer que me tinha enviado após estes depósitos todos 100 eur. Ja os gastei para pedir a auto exclusão desse site. Obrigada

They sent me a msg now after I asked to auto delete me. Saying that my documents were not valid! I've entered and entered more than 20 online casinos with my documents always the same... Regretful casino of the worst. I have now received the reply to my deletion. I've been to many casinos but this was the worst ever record ever!

Mandaram me agora msg depois de eu ter pedido para auto excluir me. Dizendo que os meus documentos não eram válidos! Eu que entro e entrei já em mais de 20 casinos online com os meus documentos sempre iguais... Lamentavel casino do pior. Recebi agora a resposta tb a minha exclusão. Ja entrei em muitos casinos mas este foi o record do pior de sempre em tudo!

Do I understand correctly that you wish to have your casino account permanently blocked?

It's already blocked. Thanks

Ja está bloqueado. Obrigada

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.