Dolfwin Casino - Se ignora la solicitud de cierre de cuenta del jugador.

Hello, I have already made several attempts to have the casino close my account, as I have spent too much money, but I never received a reply, let alone any feedback.

I want my account to be permanently closed, but the casino is not responding to me!!!!!

Hallo, ich habe bereits einige Versuche unternommen damit das Casino mein Konto sperrt, da ich schon Zuviel Geld ausgegeben habe aber ich bekam nie eine Antwort geschweige den Rückmeldung.

Ich möchte meine Konto sperren lassen unf das für immer aber das Casino antwortet mir nicht!!!!!

Dear Svxngo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Dominika

I have spent too much money and do not want to do this anymore and therefore want to self-exclude

I will send you the emails

Ich habe zuviel Geld ausgegeben und möchte das nicht mehr und will mich deswegen Selbstausschließen

Ich sende Ihnen die Emails