Dolly Casino - El retiro del jugador está bloqueado.

I recognized this casino on the group platform, they gave me a welcome bonus, I played and won, I entered the above amount several times in the application, they said there was a technical problem, I could not transfer my money.They did not transfer money, many people do this kind of thing, so it is not a reliable platform, I tried many times for 3 hours, I talked to the staff, but they did not solve my doubt.I am a gamer, I want to play, I see that they are blocking my money transfer, this is a strategy, out of character, I know that they will take all my money back, but you should all know that this platform is not a reliable prototype. There are videos and pictures I took. My name is M**** A**** K****. Damn you, Dolly Casino.

Reconheci este casino na plataforma do grupo, deram-me um bónus de boas-vindas, joguei e ganhei, introduzi várias vezes o valor acima na aplicação, disseram que houve um problema técnico, não consegui transferir o meu dinheiro.Não transferiram dinheiro, muita gente faz esse tipo de coisa, então não é uma plataforma confiável, tentei muitas vezes durante 3 horas, conversei com os funcionários, mas eles não resolveram minha dúvida.Sou gamer, quero jogar, vejo que estão bloqueando minha transferência de dinheiro, isso é uma estratégia, fora do personagem, sei que vão pegar todo meu dinheiro de volta, mas todos vocês devem saber que esta plataforma Não é de um protótipo confiável. Existem vídeos e fotos que tirei. Meu nome é M**** A**** K****. Maldito seja, Dolly Casino.

Dear mehmetaliii4545,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dolly Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please confirm your account is verified?
• Have you ever deposited the casino? Using which payment method?
• Could you please share your communication with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Tomaza, first of all, I'm in a very bad way psychologically, they literally blocked my account. After I won, I deposited money in the system used in Brazil. When I talked to the employees, they told me the following: I already took pictures of them, everything is evidenced and proven because I have experience, so I took pictures of all they told me to apply.Delete the application and reinstall it, delete cookies if you can, it's a conspiracy and try to log in to Chrome, I did everything they said, they did not allow me to transfer my money, I say it clearly now.It's not the group's platform that did this to me, but I trust the group's platform a lot, that's why I download these apps, deposit money and play with Korkmaz saz, now what do you expect me to do to win money?Let me deposit money in the casino on your platform, play, win and they don't let me transfer my money, that's not acceptable, I have nothing to say, our freaks can send their comments to you by email . I'll send it by e-mail, by the way, I'm so depressed that I'm at home now, I didn't even go to work, I didn't work, frankly I'm depressed.

Tomaza, antes de mais nada, estou muito mal psicologicamente, bloquearam literalmente minha conta. Depois que ganhei, depositei dinheiro no sistema usado no Brasil. Quando conversei com os funcionários, eles me disseram o seguinte: já tirei fotos deles, está tudo evidenciado e comprovado porque tenho experiência, então tirei fotos de todos eles me disseram para aplicar.Exclua o aplicativo e reinstale-o, exclua os cookies, se puder, é uma conspiração e tente fazer login no Chrome, fiz tudo o que disseram, não me permitiram transferir meu dinheiro, digo isso claramente agora.Não foi a plataforma do grupo que fez isso comigo, mas confio muito na plataforma do grupo, por isso baixo esses aplicativos, deposito dinheiro e jogo com o Korkmaz saz, agora o que você espera que eu faça para ganhar dinheiro?Deixe-me depositar dinheiro no cassino da sua plataforma, jogar, ganhar e eles não me deixam transferir meu dinheiro, isso não é aceitável, não tenho nada a dizer, nossos malucos podem enviar seus comentários para você por e-mail . Vou mandar por e-mail, aliás, estou tão deprimido que estou em casa agora, nem fui trabalhar, não trabalhei, francamente estou deprimido.

I've deposited money using the Pix method, I'll send you the receipt myself, it's confirmed in my account, I'll take a photo and send it to you, and I'll send you the video of me being blocked at the time of the money transfer.

Depositei dinheiro pelo método Pix, eu mesmo vou te enviar o comprovante, está confirmado na minha conta, vou tirar uma foto e mandar para você, e vou te mandar o vídeo de mim sendo bloqueado na hora da transferência dinheiro.

Thanks for your emails.

Do I understand correctly you canceled a bonus before your wagering was complete?

Could you please explain which bonus you accepted and played, and how much you deposited to the casino?

Did the casino explain why your account was blocked?

159! Reais I deposited Casino gave 238 reais bonus 50 free wheel when I contacted customer service Casino will send screenshot amount I won 938 reais open service said if you cancel bonus lose 63 reais withdraw 938 reais!!!!Now sir I ask you why my account needs to block this saganagem any player has the right to cancel bonuses, withdraw money at any time,this is not a crime ⛔ I only trust GURU CASİNO platform I downloaded this beta platform I CERTAIN LORD CASİNO HAS NO DİREİTO BECAUSE I CANSELEİ BONUS BLOCK MY ACCOUNT I HAVE NO OBLIGATION TO PLAY WITH BONUS!!!! CASİNO RECEIVED BONUS VALUE 63 REAİS I PLAYED MORE THAN A DAY I GOT BONUS IF CASİNO WANTS TO CHARGE WILL CHARGE CASİNO ATTENDANCE FOR ME DON'T LOOK AT THE SCREENSHOT MENİNA WHO WROTE THAT REPLIED TO ME THIS ME MY FAULT ⛔ FAULT CASİNO FAULT ATTENDANCE İNFELİZMENTE I LASṪMO WOṄ 2650 RS PRİMEİRO TRIEḊ TO WITHDRAW 938 SO I ASKEḊU WANT VALUE THAT 50/100 CRÉDİTO MİNHA CONTA AGENTE VAİ PAZ ESQUECE ESSA COİSA LEVANTA CABEÇA İR PRA FRENTE OBG PELA RESPOSTA TENHO ÓTİMO DİA PRA VC !!! HUG BYE BYE!!!! MEHMET ALİ KARATAS PLATFORM PLAYER GURU/CASİNOLANDİA/SLOT CATALOG/ASKGAMBLERS/CASİNO ANALAYSER As you can see, I play for many international organizations. If I had made a mistake, they wouldn't contact you and make a request. The casino made a mistake and should make up for it.

159! Reais eu deposito Casino deu 238 reais bônus 50 roda grátis quando eu entrei contato atendimento Casino vó mandar captura tela valor que eu ganhei 938 reais atendimento aberta disse se vc canselar bônus perder 63 reais sacar 938 reais!!!!Agora senhor eu perquntar pra vc por isso minha conta precisa bloquear isso saganagem qual quer jogador tem direito canselar bônus,sacar dinheiro qualquer hora,essa um crime não ⛔ eu só confia platforma GURU CASİNO baixei essa betaforma eu CERTO SENHOR CASİNO NAO TEM DİREİTO POR CAUSA EU CANSELEİ BONUS BLOQUEAR MİNHA CONTA EU NAO TENHO OBRİGAÇÃO JOGAR COM BONUS!!!! CASİNO RECEBEU VALOR BONUS 63 REAİS EU JOGEİ MAİS DE DİNHEİRO BONUS SE CASİNO QUER COBRAR VAİ COBRA ATENDİMENTO CASİNO POR MİM NAO OLHA CAPTURA TELA MENİNA QUE ESCREVEU QUE RESPONDEU PRA MİM ESSA MİNHA CULPA ⛔ CULPA CASİNO CULPA ATENDİMENTO İNFELİZMENTE EU ÚLTİMO GANHEİ 2650 RS PRİMEİRO TENTEİ PRA SACAR 938 ENTÃO EU PEDİU QUERO VALOR QUE 50/100 CRÉDİTO MİNHA CONTA AGENTE VAİ PAZ ESQUECE ESSA COİSA LEVANTA CABEÇA İR PRA FRENTE OBG PELA RESPOSTA TENHO ÓTİMO DİA PRA VC !!! ABRAÇO TCHAU TCHAU!!!! MEHMET ALİ KARATAS JOGADOR PLATFORMA GURU/CASİNOLANDİA/SLOT CATÁLOGO/ASKGAMBLERS/CASİNO ANALAYSER Como você pode ver, eu jogo em muitas organizações internacionais. Se eu tivesse cometido um erro, eles não entrariam em contato com você e fariam uma solicitação. O cassino cometeu um erro e deveria compensar o erro.

Thank you very much, mehmetaliii4545, for providing the necessary information and for your patience. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

I say good morning to you my friend, there may be delays, it's not a problem, these are procedures, I can say that in the photos you sent, it is obvious that I am right about the rice. I don't want to have problems with the casino.No problem my friend, I have proven my rightness to you with photos and photos of the messages I have taken. If I am playing games in these casinos today, you are the ones I trust, guru casino platform.According to the ratings you have given to the casinos, I am giving my trust and loyalty to people you have never met, and this should not be the price, as seen in the photo.The casino employee told me that I could earn 938 Brazilian money and I canceled the bonus, then I reached 2,600 in the game and no matter how much I tried, the money transfer was not possible. Casino blocked my account, but the reason for this was that it deceived me by saying that I could cancel the cookies of the application and delete and reinstall the application, this is not honest. I have proven everything I have said to you, what did the casino do? Tell me, is there any evidence? Is there an honest answer? No, there is absolutely no, because the casino is at fault and must pay the price for it.

Does the casino have anything more to say about what has been said? I don't understand. The casino should immediately refund this amount to me.

Dear mehmetaliii4545,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Dolly Casino's representatives to join this discussion and provide any available information to help resolve this issue. Could you also let me know if you've tried accessing the casino from a different device, such as a PC? If so, was the experience the same?

Dear Dolly Casino,

Could you please provide detailed information regarding this issue? After reviewing the video sent by the player, it is clear that he's unable to access the Withdrawal section from his account. The player has followed all the steps provided by customer support, but the problem persists. I would like to discuss the next steps with you. Have you encountered a similar issue with other players before? If so, what was the solution?

Thank you in advance for your response!

Best Regards,

Kubo

In the text below, your messages say that everything is true. Anyway, you've already told the truth. I followed all the steps that P told me, but the problem is not solved, my friend, I will give you this information, trusting in your sincerity, some casinos do this to you, they can't digest it. I've encountered many things like this, sometimes I got my money back, sometimes I preferred to keep quiet, but the casinos have this kind of characterless or immoral behavior, so they blocked me more and more because I multiplied the money I deposited many times over with a small bonus amount and I won that amount, the casino couldn't accept that because it's difficult, this casino doesn't have that capacity, I don't want to humiliate the casino, but the casino should know that, no one is an idiot, they're not idiots, no one can block anyone's money, I would pay the price for that, so it will be an acceptable casino.This way they will become a reliable casino, this way they will gain people's trust and confidence. I am an international player and I play in 137 international casinos.I would like an apology from the casino and a refund of the amount demanded, I think that would be the best for both parties.The amount you requested is 938 Brazilian money, but I saw 2600 Brazilian money in the account, but I don't want it all, I just want 938 Brazilian money back.If you need any information from me, the information that the photo casino gave me, like a video, a photo, a deposit slip, whatever you want, just tell me and I will send it to you.

No texto abaixo, suas mensagens dizem que tudo é verdade. De qualquer maneira, você já disse a verdade. Segui todos os passos que P me disse, mas o problema não está resolvido, meu amigo, vou te dar essa informação, confiando na sua sinceridade, alguns cassinos fazem isso com você, não conseguem digerir. Já encontrei muitas coisas assim, às vezes recebi o dinheiro de volta, às vezes preferi ficar calado, mas os cassinos têm esse tipo de comportamento sem caráter ou imoral, então me bloquearam cada vez mais porque eu Porque multipliquei muitas vezes o dinheiro que depositei com um pequeno valor de bônus e ganhei esse valor, o cassino não pôde aceitar isso porque é difícil, este cassino não tem essa capacidade, Não quero humilhar o cassino, mas o cassino deveria saber disso, ninguém é idiota, não é idiota, ninguém pode bloquear o dinheiro de ninguém, eu pagaria o preço por isso, assim vai ser um cassino aceitável.Desta forma, tornar-se-ão um casino confiável, desta forma ganharão a confiança e a confiança das pessoas. Sou um jogador internacional e jogo em 137 casinos internacionais.Gostaria de um pedido de desculpas do Casino e do reembolso do valor exigido, creio que seria o melhor para ambas as partes.O valor que você solicitou é 938 dinheiro brasileiro, mas vi 2600 dinheiro brasileiro na conta, mas não quero tudo só quero 938 dinheiro brasileiro de volta.Se precisar de alguma informação minha, a informação que o foto casino me passou, como um vídeo, uma foto, um comprovante de depósito, o que você quiser, é só me dizer e eu enviarei para você.

I don't know, the casino maybe 1000 real money, maybe they were afraid of Brazilian money, look, I'm telling you that I won money with 2600 liras, they blocked me, I don't want all the money, I. I just want to talk to the customer attendant when he warned me amount I tired 63 balance Truth 938 reais I guero this good for Casino tamb kkkkkkk I'm honest I don't want problem also Casino Dolly I hope you understand me, this is also normal Look at all the casinos I played on the guru platform , there is no meter, 5 thousand dollars BetRiot, bit starz, 815 Brazilian money and so on, Betão un 3500 Brazilian money and many other large amounts of money.I playing this platform some

Não sei, o cassino talvez 1000 dinheiro real, talvez eles tivessem medo do dinheiro brasileiro, olha, estou te dizendo que ganhei dinheiro com 2600 liras, eles me bloquearam, não quero todo o dinheiro, eu. só quero falar com o atendente cliente quando me avisou valor que eu canselei 63 saldo Verdade 938 reais eu guero isso bom pra Casino tamb kkkkkkk eu sou honesto não quero problema também Casino Dolly Espero que você me entenda, isso também é normal Veja todos os cassinos que joguei na plataforma do guru , não tem medidor, 5 mil dólares BetRiot, bit starz, 815 dinheiro brasileiro e assim por diante, Betão un 3500 dinheiro brasileiro e muitas outras grandes quantias de dinheiro.eu jogando essa plataforma alguns

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The last thing I will say is that everyone, including you, the authorities and other organizations, agreed with the criticisms I made and said that the casino was wrong, I believe that the amount requested is. It will be paid to me by the casino staff because it is not a very large amount, it is 938 Brazilian coins, almost 180 dollars I believe that this limit will not decrease the value of the casino and I am waiting to extend the deadline I believe that the effects of the gas will solve this problem within the extension period of these 7 days and will behave in the way that suits you best. I believe that and wish you good days.

A última coisa que direi é que todos, incluindo vocês, as autoridades e outras organizações, concordaram com as críticas que fiz e afirmaram que o casino estava errado, creio que o valor solicitado é. Será pago a mim pelos funcionários do cassino porque não é um valor muito grande, são 938 moedas brasileiras, quase 180 dólares acredito que esse limite não vai diminuir o valor do cassino e estou aguardando estender o prazo Acredito que os efeitos do gás resolverão esse problema dentro do prazo de prorrogação desses 7 dias e se comportarão da maneira que mais lhe convier. Acredito nisso e desejo bons dias.

Dear all,

Thank you for reaching out!

As we see, the player currently has no withdrawable balance, as it was played down on August 15th.

We apologize for any inconvenience that might have been caused by the matter, however, we are unable to re-credit any winnings that were played down before we had the chance to investigate the issue.

Best regards,

DollyCasino

What could I do with money that could not be transferred? You blocked my transfer. What you did was a crime, you committed the crime of theft.You expect this from players, let's earn money, you block our account, then try to be right by sending messages like this, you are just a thief, damn you. I hope there will be a sanction or a penalty against you from the group platform, I am ruling that they will lower your casino rating.

You send me bonuses as if nothing happened, how can I trust you, I am sure you will steal my money again, you did not even return the money I deposited to you How do you expect people to trust you? You block people's accounts and prevent money transfers. I don't know how you stay on the guru platform like this.

You can't act like nothing happened, it's your fault, your application blocked the money transfer, you should at least return the money I deposited to you to me, there's no need to be so insensitive.

I am officially calling out to the group platform from here, please protect my rights, as you can see in the videos, my money transfer has been blocked, there must be a price for this, please help me.

Dear mehmetaliii4545,

Unfortunately, based on the new information, we are unable to assist further with your issue. If the disputed amount was played by the player themselves, there is no longer a valid dispute. For future reference, I strongly advise against using the account balance while a withdrawal issue is under investigation. In your case, the investigation was ongoing, but you chose to play with the funds on your balance, which were subsequently lost. As a result, there is no one to hold accountable except yourself, and unfortunately, you are not eligible for a refund of your deposit.

For these reasons, I must close this complaint as "rejected."

Thank you for your understanding. Should you face any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We are always here to assist.

Best regards,  

Kubo