DragonSlots Casino - La cuenta del jugador ha sido cerrada y el reembolso está retrasado.

On January 18, 2025, I came across the casino Dragonslots and opened an account. I transferred 250 euros using clikbanktransfer. The money was credited on Monday. The casino said there was no money. Despite numerous emails to complains@dragonslots1, they kept saying no money was credited and requested complete verification and a payment confirmation issued by my bank. When I contacted Clickbank, they explained that the money was indeed transferred but to another account. I don't have another account, and the email address can't be an issue because it's my address. Due to my frustration, I closed the account. Dragonslot 1 is no longer accessible to me. I have repeatedly asked them to refund my 250 euros, but they are not responding at all. Last night, I contacted support, and they told me I am a security risk and cannot access the casino to get my refund. Today, when I tried to visit the casino’s website, it stated that it was closed for Austria. I want my money back, and I want this casino to delete all my data. You are my last hope. The money is on my supposedly second account Konto ni@gmail.com / kundensupport@dragonslots1.com. These people have simply stolen from me.

Am 18.01.2025 bin ich auf das casino Dragonslots gestoßen und ein Konto eröffnet.Mit clikbanktransfer250 euro überwiesen.Das Geld Wurde Montag gebucht.Das Casino hat gesagt da ist keine Geld mit unzähligen Mails an complains@dragonslots1 wurde immer gesagt es ist kein Geld gebuch sie haben eine Vollstädige verifizirung verlangt und eine Zahlbestätigung die meine Bank ausgestellt hat.Da ich mich mit der Clickbank in verbindung gesetzt habe wurde erklärt das Geld sei das aber auf einem anderen Konto.ich habe kein weites Konto und die Mail adresse kann auch nicht sein weil das meine Adresse ist.Auf grund meines ärgers habe ich das Konto geschlossen.Dragonslot 1 ist für mich nicht mehr erreichbar.Ich habe mehrmals gesagt sie sollen mir meine 250 euro zurück überweisen aber sie Reagieren überhaupt nicht.Gestern Abend habe ich den Support kontaktiert der mir sagte ich bin ein Sicherheitsrisiko und komme nicht in das casino um mein Geld zurücküberweisen.Heute habe ich die casino Seite besuchen wollen und da Steht für Österreich geschlossen.Ich möchte mein Geld zurück und das dieses Casino meinen ganzen Daten löschen.Sie sind meeine letzt Hoffnung.Das Geld liegt auf meinen angeblich zweiten Konto Konto ni@gmail.com /kundensupport@dragonslots1.com sie Leute haben mich schlichtweg bestohlen.

Dear ani2020ta,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’ve experienced with DragonSlots and the frustration it has caused.

To assist you effectively, I would like to ask a few questions to better understand your case:

• Could you clarify if DragonSlots provided any explanation regarding the supposed second account (ni@gmail.com)? Did they share any details or evidence to justify this claim?
• Did Dragonslots request any additional verification documents besides your payment confirmation? If so, what exactly did they request, and were those documents submitted?
• When you contacted support, did they explain why they labeled you as a "security risk"?

Your cooperation is crucial for us to proceed with this case. Any additional details or relevant communication will help us mediate more effectively and advocate on your behalf. I understand this is a frustrating situation, and we are here to help.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience while we investigate the matter after your reply.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hello,

To my delight, everything has been resolved, I received my money and everything is fine.

People, don't put up with anything, as you can see it helped.

Thank you Dragons Slots

Hallo,

zu meiner freude hat sich alles geklärt,ich habe mein Geld erhalten und alles ist gut.

Leute lasst euch nichts gefallen wie man sieht hat es geholfen.

Danke Dragons Slots

Dear ani2020ta,

Great news 🤩 We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru