Dreams Casino - Las ganancias de los jugadores han sido restringidas.

It turns out that I deposited the indicated $12 to verify my account, but after a few hours, my withdrawal of $2000 was cancelled and $12 was returned to my wallet, which was less than what I deposited. Customer service informed me that with the welcome bonus, Mexican players are restricted from withdrawing winnings with a no-deposit bonus. I should mention that I met the rollover requirements properly. This was the first coupon I redeemed and I verified my account.

Resulta que deposite los 12 dólares que se indica para verificar mi cuenta pero al paso de pocas horas me cancelan el retiro de 2000 y me regresan 12 a mi billetera bueno menos de lo que deposite y me dice servicio al cliente que con el bono de bienvenida los jugadores mexicanos están restringido a retirar ganancias con bono sin deposito (cabe mensiones que el rellover lo cumplí adecuadamente era el primer cupón que canje y verifique mi cuenta

Dear caball6901,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dreams Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain whether you entered the information regarding your country in your player profile before accepting and playing the bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

What will surprise me the most is how they are not good at saying that I will not be able to withdraw anything for so long waiting for this

Lo que más me sorpendre es como no son buenos para decir que no podré retirar nada tanto tiempo esperando para esto

Have you entered your personal information into your player profile before you activated the bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear caball6901,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.