Dublinbet Casino - La cuenta del jugador ha sido prohibida.

My account was blocked and the credit was retained due to alleged use of fraudulent software.

Mein Konto wurde gesperrt, das Guthaben einbehalten, wegen angeblicher Nutzung von Betrugssoftware.

Dear lutz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which games you have been playing (live games, slots, multiplayer) or is it a sports betting related issue? Was your account fully verified in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, I was playing blackjack. It was a live casino.

Hallo, ich habe Black Jack gespielt. Es war ein Live-Casino.

The account has been verified.

Das Konto wurde überprüft.

Thank you very much, lutz, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lutz.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear Dublinbet Casino team.

Thank you for your cooperation in this case, we highly appreciate it. Unfortunately, we do not consider the card counting strategy or any other betting strategy (betting patterns) as a justified reason to confiscate the player's winnings. It would be completely common when you suspect a player of card counting that you ban him but pay his winning. You can find more information on the link below.

https://casino.guru/card-counting-in-blackjack

Please, could you reevaluate the case or is this your final decision?

We would like to ask the Dublinbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we consider their statement is final and we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Lutz.

I am very sorry about the situation, we do not believe that the reason for winnings confiscation was justified. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru