Duelz Casino - La cuenta del jugador se cerró después de un depósito de £5000.

Let me

join and deposit over £5000 then close my account and no access to contact them

Hello lauren4395,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Duelz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any remaining real money balance on your casino account when it got closed? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account has been fully verified since I joined, I had no balance in there I’ve never won nothing, they just closed it I would want my deposits returned

Hello lauren4395,

As long as you had no remaining balance left, the casino had right to close your account without any reason given. If your deposited balance was already lost, there isn't any possibility to refund as there is no reason for it.

Unfortunately, as there is nothing else we can do in this matter, we will be forced to close the complaint.

Best regards,

Nick