Efbet Casino - El retiro del jugador ha sido cancelado.

I used my uncle's debit deposit card from efbet, they wrote me to send them a face-to-face photo of my uncle's ID card and there was no problem until I wanted to withdraw some of the profit. They blocked my account and withdrew my money, after previously instructing me with emails how to withdraw ... they were very helpful until they collected BGN 500 from me.

Ползвах на вуйчо ми дебитната карта за депозит от ефбет ми написаха да им пратя снимка лице-гръб на личната карта на вуйчо ми и уж нямаше проблем, докато не поисках да изтегля малко от печалбата. Блокираха ми профила и ми прибраха парите, след като преди това ме напътстваха с имейли как да тегля... изобщо бяха много услужливи докато не ми прибраха 500лв

Dear Emil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood correctly that you have used someone else's bank card to deposit funds into your account?

Please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

Dear Emil,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.