EmirBet Casino - El jugador experimenta un retraso en el retiro en Emirbet Casino.

Good day everyone,

I now find myself needing to open a case. I played at Emirbet Casino and had a bout of luck, winning €4,000!

However, there appears to be an issue. The support staff at this casino has been of no help, providing me with false assurances and attempts to "quell" my concerns. They seem to only repeat that they don't have any more information from the "responsible department", even failing to know when the payout department is open. I requested a payout on August 30th and it is now the 4th!

Since, no support staff have been able to provide me with precise information other than that my account is verified, I was compelled to lodge this complaint!

During the first withdrawal, the process took only three days; they asserted that after 48 hours, the withdrawal process would be complete. But now I fear I'm being disregarded like the air and that the money will never arrive!

Furthermore, every member of the staff repeats the same script, the likes of which I've never seen before in customer support!!

They do not send any emails either, despite their constant claims of "keep an eye on your inbox..."

I feel utterly abandoned by Emirbet's support and hope they keep their promise. Please help me.

Guten Tag alle zusammen,

Jetzt muss ich mal einen Fall eröffnen, ich habe beim emirbet casino gespielt und glück gehabt, und 4.000€ gewonnen!

Nun ist es so, der Support von diesem Casino kann nicht helfen, er vertröstet nur mit Unwahrheiten und versucht einen "zu beruhigen", sie sagen nur immer wieder wir haben nicht mehr Informationen von dieser "zuständigen Abteilung" , die wissen nicht einmal, wann die Auszahlungsabteilung offen hat. 30. August ausgezahlt und heute haben wir den 4!

Da mir dort kein Support Mitarbeiter genaue Informationen liefern kann, außer das mein Konto bestätigt ist, gebe ich diese Beschwerde nun auf!

Bei der ersten Auszahlung hat es nur 3 Tage gedauert, ich meine Sie sagen nach 48 Stunden sei der Auszahlungsprozess fertig und jetzt hat man Angst, dass man wie Luft behandelt wird und das Geld niemals eintreffen wird!

Außerdem erzählt jeder der Mitarbeiter den gleichen Text, so einen Support habe ich noch nie gesehen!!

Man kriegt auch keine E-mails, obwohl sie immer sagen, behalte dein Postfach im Auge...

Ich fühle mich vom Support bei Emirbet total im Stich gelassen und hoffe, dass die Ihr Versprechen halten bitte helft mir.

Dear Barneygumble1337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good evening,

My account has been verified since the last withdrawal. That's not the problem, please help me if you don't want to pay out after the 2nd week is over. There is no email like the first time.

I bet it will be months before I receive my winnings....

I've never experienced anything like this at a casino, 1-2 days is ok, but never like this...

Schönen Guten Abend,

Mein Konto ist seit der letzten Auszahlung verifiziert. Das ist nicht das Problem, bitte helfen Sie mir, falls Sie nicht auszahlen wollen, nachdem die 2te Woche um ist. Es kommt keineeine E-Mail, wie beim 1ten mal.

Ich wette, es wird noch Monate dauern, bis ich meinen Gewinn erhalte ....

Ich habe sowas noch nie bei einem Casino erlebt, 1-2 Tage ist ok, aber so wie jetzt niemals....

I fully understand your frustration, Barneygumble1337. However, I will set the timer for an additional 5 days to allow the casino two full weeks to process the payment. If there’s no development by Wednesday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

The money arrived just today and im very very happy!!! Even on a friday WOW THANK YOU CASINO GURUO FOR YOUR HELP YOU ARE GREAT FORUM!!! AND ALSO EMIRBET !!!

I AM SO HAPPY AND I WISH YOU ALL A GRANT AWESOME WEEKEND .

Please do close this case here !!

Dear Barneygumble1337,

I'm glad to hear that your winnings were paid out. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru