EU9 Casino - La cuenta del jugador está prohibida antes de realizar cualquier apuesta.

Hello,

This casino is pure scam.

I registered there today, verified phone number and email, and made first deposit 40$ by USDT

First they said my deposit was not received but blockchain cleary shows they received my deposit and I provided them full receipt.

Now I got logged out and my account is blocked due this reason

"We apologize for having to inform you that your account has been locked due to suspicious and abnormal betting that has been checked by our provider."

They say my account got banned due suspicious betting when I have not placed any single bet because they did not even credited my first deposit.

Dear maccann00,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Have you used this payment method to deposit in online casinos in the past?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hi

I sent mail with payment receipt, I contacted them by livechat and this session expired, I have been using other crypto in other casino that I played and never had any problems, this usdt trc20 wallet is my own and it only had 1 incoming transaction from exchange and their deposit.

Thanks for your message.

Could you please show what the transaction looks like in your transaction history in your casino account and what response you received from casino support regarding the issue?

Share screenshots here or send the information to my email tomas@casino.guru, please.

Sorry sir but my account is banned and I can not log into it anymore.

I didn't take screen when I was logged in because I never expected this would happen.

I tried to contact again livechat support, this time they changed reason of ban and after I told that first time reason was different but they keep claiming that my account has abnormal betting activity.

You can see that the address from receipt I sent over mail is official eu9 wallet, this transaction is confirmed on network however they keep claiming they did not receive my deposit.

Thanks for the explanation.

Could you please share the confirmation of the deposit via a link to a blockchain explorer, or a screenshot where the hash of the transaction is visible?

I overlooked your last response. I can see you submitted it.

Thank you very much, maccann00, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello maccann00,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an EU9 Casino representative to join this conversation and participate in resolving this complaint.

Dear EU9 Casino,

Could you comment on this and explain why the player's account got blocked and the deposit was not credited to his account?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru