Evibet Casino - El retiro del jugador ha sido retenido después de la acusación de abrir varias cuentas.

Dear Mariana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence and assistance, but, before we do that, please could you advise if you have redeemed any bonus since opening the account? Additionally, could you forward any relevant communication to petronela.k@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

I give you a guarantee that I registered only one account at evibet casino, it makes no sense to me to make other accounts, because I have an account and I can play calmly, I play there for 3-4 months, I paid money, but I replenished much more than I deduced, that is, the account is in the red, I have one permanent ip and no one from my ip could do other accounts in Evibet, so the Evibet casino decided to just drop me and they made up allegations, I also want to say that they never have bonuses did not use. I believe that Evibet casino behaves like a scam and deserves a place on the black list so that other players do not turn out to be cheated like me.

Я Вам даю гарантию о том,что я регистрировал в казино evibet только один аккаунт, смысл мне делать другие счета нету, потому что счёт у меня открыт и я могу спокойно играть, играю там месяца 3-4, деньги выплачивали,  но пополнял намного больше чем выводил, то есть аккаунт в минусе, ip у меня один постоянный и никто с моего ip не мог делать другие аккаунты в Evibet, так что казино Evibet меня решило просто кинуть и их обвинения выдуманные, так же хочу сказать, что бонусами у них никогда не пользовался. Считаю что казино Evibet ведет себя как мошенники и заслуживает место в чёрном списке, что бы другие игроки не оказались обманутыми как я.

Thank you very much Mariana for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Evibet found out about the existence of your site, believed in a fairly good rating and license. Maybe Evibet was wrong and they need to double-check that there were no other accounts from my ip, because they stopped paying me when my account was just a little over 100 euros, and I am surprised that because of such a small amount they decided to spoil themselves reputation. They just need to check their allegations again.

Об существовании Evibet узнал на вашем сайте, поверил в достаточно хороший рейтинг и наличие лицензии. Может Evibet ошибся и им надо ещё раз перепроверить, что с моего ip не было других аккаунтов, потому как перестали мне выплачивать, когда на моем аккаунте было всего чуть более 100 евро, и я удивлён что из-за такой маленькой суммы они решили портить себе репутацию. Им просто надо ещё раз проверить свои обвинения.

Dear Mariana, 
I’m sorry to hear about the issue with your account. I would like to know if you sent documents for verification. I am asking about it, because I would like to know if your account might have been closed based on the information in your documents or not.

Thank you in advance for a reply.

Best regards,

Juli

But in general, is the casino going to dialogue and solving problems with you, can you influence them and what does it hope for me?

Thank you in advance for your reply!

А вообще идет ли казино на диалог и решение проблем с Вами,можете ли на них повлиять и на что мне надеется?

Заранее благодарен за ответ!

if it’s not a secret, what country does your organization represent?

если не секрет,какую страну представляет ваша организация?

Hi Mariana,
Is there any chance that you already had an account at this casino? Would you be so kind and forward your communication with the casino to us, if possible? 
All the information about our team you can find here: https://casino.guru/about-us

Thank you in advance for your reply.

Hi Mariana,
Thanks for the reply. We have already contacted casino support and we are waiting for a response from them. Once they answer, we will immediately let you know.

We would like to ask the Evibet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.