Explosino Casino - El jugador tiene dificultades para retirar sus ganancias.

I was deposit 100 euro, make a bets and play spins. today my balance is 149Euro< i cant to withdraw about 2 month. I send all my documents. Support says that need to wait sometimes. I wait it 2 month. if you need screenshots or message i ready to give it for you.

Dear x522hx,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes my account is fully virifed.i

I didnt get answer about my withdraw (just they say " large number of active requests for withdrawal methods available for your region")

Thik that proplem only with my account.

Thank you very much, x522hx, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello!

I will take care of your complaint from now on. I'd like to invite representatives of Explosino Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

Dear x522hx,

We apologize for the inconvenience. The payment will be made as soon as possible.

Best Regards,

Explosino.

Dear x522hx,

I believe it's only a matter of time until you'll receive your winnings. I'll keep the complaint open so you can let us know about the withdrawal status or any other issues you might have. Thank you.

Tomas what do you think - it is normal ?

Not pay winings about month?

Hello x522hx,

The withdrawal has been processed today.

Please confirm the receipt of funds.

Best Regards,

explosino.com

Hello all,

thanks to the Explosino Casino team for the reply.

Dear x522hx, please keep us updated and let us know when you receive your winnings. Much appreciated!

i recive my winnings, thx you Casino guru for help!!!

I am glad to hear you received your winnings, x522hx! Thank you for letting us know. We will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.