Explosino Casino - El retiro del jugador se ha retrasado.

I have been waiting for two payouts in sports betting on my Skrill account for a week. I keep being put off that the payout is delayed. The provider actually has a good reputation. Especially with the payouts. My account is verified. That has already been confirmed to me

Ich warte seit einer Woche auf zwei Auszahlungen bei Sportwetten auf mein Skrill Konto. Werde immer wieder vertröstet, dass die Auszahlung sich verzögert. Eigentlich hat der Anbieter ja einen guten Ruf. Vor allem bei den Auszahlungen. Mein Konto ist verifiziert. Das wurde mir bereits bestätigt

Dear naummich,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a delayed withdrawal, we will try to help you.

Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello.

My account is verified. That was confirmed to me and you can also see it online. It would be the first payouts (meanwhile 3 with a total value of 8500 Dkk / 1140 €).

Hallo.

Mein Konto ist verifiziert. Das wurde mir bestätigt und online kann man es auch sehen. Es wären die ersten Auszahlungen (mittlerweile 3 im Gesamtwert von 8500 Dkk/1140€).

Dear naummich,

I sent your request to the finance department. We are sorry for the delay.

Best Regards,

Explosino.

Thank you, Explosino Casino, for your assistance.

Dear naummich,

Please keep me informed about any new developments. Looking forward to hearing from you.

I do it with pleasure. Nothing has happened yet

Das mache ich gerne. Aktuell ist noch nichts passiert

We will receive some good news hopefully soon.

Still nothing has happened. Unsatisfactory

Es hat sich immer noch nichts getan. Unbefriedigend

Dear naummich,

The first withdrawal request has been processed by the finance department.

Best Regards,

Explosino.

Thank you very much, Explosino Casino team, for the update.

Dear naummich,

Please let me know as soon as you receive the first payment. Looking forward to hearing from you.

Hello.

I can confirm that my account has received the first payment. Then hopefully the rest will come soon 🙂

Hallo.

Ich kann bestätigen, dass die erste Zahlung auf meinem Konto eingegangen ist. Dann kommt der Rest hoffentlich auch bald 🙂

Perfect. I will be waiting for more good news patiently.

Well And then the flow of money was over again. I'm curious to see when the rest of the money will arrive? It's still the equivalent of around 875 euros

Tja. Und dann war auch schon wieder Schluß mit dem Geldfluss. Bin mal gespannt, wann das restliche Geld eintrudelt? Es sind immer noch umgerechnet etwa 875 Euro

Let's wait 2 more days which would give the casino the benefit of weekly payments. If there's no development by Thursday, we will intervene.

Dear Petronela,

The last withdrawal request was processed yesterday.

Best Regards,

Explosino.

I can confirm that. The case can thus be closed. Thanks very much

Das kann ich so bestätigen. Der Fall kann damit geschlossen werden. Vielen Dank

Perfect. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, naummich, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru