Explosino Casino - El retiro del jugador se ha retrasado.

Hello. Once again I am faced with the dilemma that Explosino is taking its time with the payout on Skrill. I can't understand that it takes a week or more for them to pay off. Other providers pay out within a few hours or within 24 hours. I had hoped that something would have improved since my last complaint, but unfortunately I was wrong

Hallo. Ich stehe mal wieder vor dem Dilemma, daß sich Explosino Zeit mit der Auszahlung auf Skrill lässt. Ich kann nicht verstehen, daß sie eine Woche und mehr brauchen um auszuzahlen. Andere Anbieter zahlen innerhalb weniger Stunden bzw. Innerhalb von 24h aus. Ich hatte gehofft, daß sich seit meiner letzten Beschwerde etwas gebessert hat, aber da lag ich wohl leider falsch

Dear naummich,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello. There are 3 payouts open. No bonus money. I was also confirmed via email that withdrawals via Skrill are accepted. Upon request in the Explosino Chat, I was informed that the payouts will be made in sequence. But I can hardly imagine that so many payouts are open that it takes a week

Hallo. Es sind 3 Auszahlungen offen. Kein Bonusgeld. Es wurde mir auch via Email bestätigt, dass die Auszahlungen via Skrill akzeptiert sind. Auf Anfrage im Explosino Chat wurde mir mitgeteilt, daß die Auszahlungen der Reihe nach vorgenommen werden. Ich kann mir aber schwer vorstellen, daß so viele Auszahlungen offen sind, daß das eine Woche dauert

Thank you very much, naummich, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, naummich!

I will take care of your complaint from now on. I would like to invite representatives of

Explosino Casino into this complaint in order to help us resolve the withdrawal issue.

Dear naummich,

Do you have a crypto wallet?

Best Regards,

Explosino.

No. I don't have. Otherwise Skrill was always used. Are you having problems with Skrill?

Nein. Habe ich nicht. Sonst ist auch immer auf Skrill gezahlt worden. Gibt es Probleme mit Skrill?

Dear naummich,

Now there are delays in withdrawing funds to the Skrill.

Best Regards,

Explosino.

Dear naummich,

For verification, you need to make a minimum deposit.

Best Regards,

Explosino.

Actually, I just want to deposit my money and nothing. How long are withdrawals delayed with Skrill. And above all: why? Depositing is also wonderful.

Eigentlich möchte einfach nur mein Geld und nichts einzahlen. Wie lange verzögern sich die Auszahlungen mit Skrill. Und vor allem: warum? Einzahlen geht auch wunderbar.

I have now paid out part of the sum to a crypto wallet. Then it should be quick now 😎

Ich habe jetzt einen Teil der Summe auf ein Krypto Wallet ausgezahlt. Dann müsste es ja jetzt schnell gehen 😎

That sounds promising naummich! Thank you for letting us know. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Dear naummich,

The withdrawal request has been processed by the finance department.

Best Regards,

Explosino.

Dear naummich,

Could you please confirm you received your winnings in full? We are extending the timer by 7 days awaiting your confirmation.

Hello everyone.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint. The player can reopen this complaint anytime.