Explosino Casino - El retiro del jugador se ha retrasado.

Hello,

I have had an open payment for 2 weeks now and I do not receive any information from the live chat when my payment will be made.

I can show any necessary evidence if necessary.

Many Thanks

***

Hallo,

ich habe jetzt seit 2 Wochen eine offene Auszahlung und vom Livechat erhalte ich keine Infos wann meine Auszahlung erfolgen wird.

Ich kann alle notwendigen Beweise bei Bedarf vorzeigen.

Vielen Dank

***

Dear Vincent Pablo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully in the past? Have you received any funds previously or this were your first withdrawal request?

Do I understand it correctly that the payment is still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello,

I fully verified my account over a month ago and this was also confirmed by the casino.

I have already received a payment of 40 €, but this also took about 4 weeks.

And yes, you understand correctly that the payout has been open in the account for 2 weeks and is not being processed.

Many thanks for your help

***

Hallo,

ich habe mein Konto bereits vor über einen Monat vollständig verifiziert und dies wurde mir auch von Seiten des Casinos bestätigt.

Ich habe bereits eine Auszahlung in Höhe von 40€ erhalten jedoch hat dies ebenfalls ca. 4 Wochem gedauert.

Und ja sie verstehen es richtig, dass die Auszahlung seit 2 Wochen im Konto offen steht und nicht verarbeitet wird.

Vielen Dank für Ihre Hilfe

***

Thank you very much, Vincent Pablo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Vincent Pablo,

I looked at your complaint and will do my best to help you. I would like to invite Explosino Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Hello,

The problem is that my withdrawal has been open for over 2 weeks and the casino is not processing it any further.

Many Thanks

Hagen

Hallo,

das Problem ist, dass meine Auszahlung seit über 2 Wochen als offen steht und vom Casino nicht weiter verarbeitet wird.

Vielen Dank

Hagen

Dear Vincent Pablo,

The finance department has processed your withdrawal request.

Best Regards

Explosino.

Hello,

I have received the payment and have already made the next withdrawal request.

Hagen

Hallo,

Ich habe die Zahlung erhalten und bereits die nächste Auszahlungsanfrage erstellt.

Hagen

Dear Vincent,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam

We are reopening this complaint per player's request.

Vincent let me know when you'll receive all of your winnings so I can close this complaint.

Dear Vincent Pablo,

Your next withdrawal request has been processed today.

Best Regards

Explosino.

Hello,

I have already submitted a new withdrawal request.

Thank you

Hallo,

ich habe bereits eine neue Auszahlungsanfrage gestellt.

Danke

Vincent Pablo,

We processed your withdrawal request today. Thanks for waiting.

Best Regards

Explosino.

Hello,

I have requested the last payout.

Thank you

Hallo,

ich habe die letzte Auszahlubg beantragt.

Danke

Dear Vincent,

did you already receive your last payment?

Hello,

No this is still open. As soon as I receive this I will let you know.

Thank you

Hallo,

Nein diese steht noch offen. Sobald ich diese erhalte werde ich es Ihnen mitteilen.

Danke

Dear Vincent Pablo,

The withdrawal requests have been processed in full. Please check your ecopayz wallet.

Best Regards,

Explosino.

Hello,

You can close the case. I received my money.

Many thanks for your help.

Kind regards

Hagen

Hallo,

Sie können den Fall schließen. Ich habe mein Geld erhalten.

Vielen Dank für Ihre Hilfe.

MfG

Hagen

Dear Vincent Pablo,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru