Explosino Casino - El retiro del jugador se ha retrasado.

My Documents were approved last Tuesday, I still have not received any of my money

Mina Dokument bleb godkänt förra tisdagen, jag har fortfarande inte fått något mina pengar

Dear Anita,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if you’ve accumulated your winnings with or without active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi I paid with the MAESTRO card. Thanks

Hej jag betalade med MAESTRO kortet. Tack

Dear Anita,

As it is nothing unusual for withdrawals to take 14 days to be received successfully, I will set the timer for additional 7 days and if there’s no development by next Tuesday, we will intervene.

Let’s stay positive and wait for good news regarding your withdrawal. Thank you in advance for your patience.

Dear Anita,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Dear Anita,

The withdrawal transaction to your card have been declined.

You received three letters from the financial department with a request to change the payment system to Skrill, Bitcoin or Neteller

Best Regards,

Explosino.

Dear Anita,

Please specify, have you verified an alternative payment system for withdrawal?

Best Regards,

Explosino.

Dear Anita,

Have you succeeded in verifying an alternative payment method? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.