Explosino Casino - El retiro del jugador se ha retrasado.

I did an withdraw on 10 of November in the amount of 550 euro and on their site it is written that you should wait 24 bussines hours( 2 days) I spoke with people on the chat, I tried to contact you financial department by email and nobody answered. By chat every time I get the same answer to wait I need an explanation why it take so long and I want my money.

Dear Alexpk13,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal request in this casino and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes it is my first withdrawal and I used the card bank withdraw. But on their site it is written that it will take 2 days and now it is 8. This is unacceptable.

I understand your frustration, Alexpk13. I will set the timer for additional 6 days and if there’s no development by Wednesday next week, we will intervene. Let’s stay positive and wait for good news regarding your withdrawal. Thank you in advance for your patience.

Ok, I understand.

Dear Alexpk13,

Your withdrawal has been made. Thank you for waiting. 

Best Regards,

Explosino.

Thank you very much, Explosino Casino, for the update. We truly appreciate your cooperation and active approach.

I will leave this complaint opened until player's further confirmation regarding successful withdrawal.

Alexpk13, please let me know when the winnings reach you.

Money received case close. Thank you

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Alexpk13, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru