Explosino Casino - El retiro del jugador se ha retrasado.

The casino advert mentions 12 hours for withdrawals.

The casino rules speak of 48 hours for withdrawals

Ame 96 hours have passed and the payment process has not started.

I ask you to solicit payment without delay and excuses for not paying

La pubblicità del casinò parla di 12 ore per prelievi.

Il regolamento del casinò parla di 48ore per prelievi

Ame sono passati 96 ore e la procedura di pagamento non è stata avviata.

Chiedo di sollecitare il pagamento senza indugi e scuse per non pagare

Dear Omar,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested and confirm that your account has been fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you. I've already closed my account. This site doesn't pay winnings and I don't care anymore. I ask for the closure of the complaint

Grazie. Ho già chiuso il conto. Questo sito non paga le vincite e non mi interessa più. Chiedo la Chiusura del reclamo

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.