Explosino Casino - Los retiros de jugadores se han retrasado.

Hello. The problem is that I cannot receive the payment. The account has passed all checks. I wrote a letter to the financial department, there is no answer. The application for payment was submitted on 07/06/2021. The casino rules say that the processing of applications takes place within 24 hours, but so nothing and did not happen. A year ago, I already had such a situation, but then, after waiting a week without receiving a response from the administration, I canceled the payment and lost the money. At that time, it was about 250 euros. Now the situation is repeated and the support service is asked: "what about the payment?" replies that in the first place.

Здравствуйте. Проблема в том,что не могу получить выплату.Все проверки акаунт прошёл.Написала письмо в финансовый отдел,ответа нет.Заявка на выплату была подана 6.07.2021.В правилах казино написано,что обработка заявок происходит в течении 24 часов,но так ничего и не произошло. Год назад такая ситуация у меня уже была,но я тогда ,прождав неделю,не получив ответа от администрации,отменила выплату и проиграла деньги. На тот момент речь шла о 250 евро.Сейчас ситуация повторяется и служба поддержки на вопрос:" что же с выплатой ?" отвечает ,что в порядке очереди.

Dear Kapibara,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the withdrawal has been requested on the 6th of July 2021? Could you please confirm that your account has been fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello.

Здравствуйте.

I received a response from the finance department. I did not hear anything sensible, in turn, everything they wrote.

Я получила ответ от финансового отдела.ничего толкового я не услышала,в порядке очереди ,все что они написали.

Dear Kapibara,

Your request has been processed by the finance department.

Best Regards,

Explosino.

Thank you very much for your help. I finally got my winnings !!

Спасибо большое за помощь. Я наконец-то получила свой выигрыш!!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Kapibara, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru