F1 Casino - El depósito del jugador nunca se ha acreditado en su cuenta de casino.

A few days ago I made a deposit using cashtocode and have neither the bonus nor my deposit into my account. I complained about chat but there is no easy chat and I am not helped, and I also wrote an e-mail and I do not get an answer that is the total rip off. Normally it would have to be legally punished at least as a scam like mine is legally punished for it is my opinion and then with more often painter also to prove then even with several times conspicuous scams, simply remove the license

Ich habe vor paar Tagen da schon eingezahlt über cashtocode und habe weder den Bonus noch mein Einzahlung auf Konto. Habe mich da über Chat beschwert aber da kommt kein leicht Chat und mir wird nicht weitergeholfen, und ich habe auch E-Mail hingeschrieben und kriege ich keine Antwort nicht das ist der totale Abzocke. Normal müsste es doch gesetzlich zumindest so eine Masche wie bei mir doch rechtlich dafür bestraft werden ist meine Meinung und dann bei öfterem Maler auch zu Nachweis dann auch bei mehrmals auffälligen Betrugsmaschen einfach die Lizenz entnehmen

Dear Murat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Additional comments from the player:

"No, I have deposited a few times at this casino and actually had no problems, except for this deposit.

According to my F1 casino account status in the transaction list

the 10 € + 250% as received (confirmed), but not credited, so not

lost.

I send him the chat history with the casino service,

Screenshot of the F1 Casino transaction confirmation via cash code (10 €) and the

associated sales point CashtoCode receipt under which of him

given e-mail address. "

Additional comments from the player:

"Nein ich habe bei diesem Casino paar mal eingezahlt und hatte auch keine Probleme eigentlich, bis auf jetzt diese Einzahlung.

Laut meinem F1 Casino Konto Status im Transaktionsliste stehen

die 10€+250% als empfangen (bestätigt), aber nicht gutgeschrieben, also nicht

verloren gegangen.

Ich schicke ihn den Chatverlauf mit dem Casino Service,

Screenshot des F1 Casino Transaktions Bestätigung über Cashtocode (10€) und die

dazu gehöriger Verkaufsstelle CashtoCode Kassenbeleg, unter der von ihm

angegebenen E-Mail-Adresse ab."

Thank you very much, Murat, for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Murat,

I looked at your complaint and will do my best to help you. I would like to invite F1 Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

We would like to ask the F1 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Additional comments from the player:

"Many love Thanks to the casino I have credited the 10 €"

Dear Murat,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru