Fairspin Casino - El jugador está solicitando un reembolso de sus depósitos.

Website : https://fairspin.io/de/ (the: "Website")

Has C.E.G. Logo : yes

Player ID : player_21****

Player Email : jo****@yahoo.gr

Disputed Amount : 8584.20

Currency : USDT

Explain : infringement /targeting/german consumers/false statements/restricted countries It is the licensee's duty and responsibility to check that customers are not accessing the Curacao gaming operation from prohibited jurisdictions. We are sure that as a master licensee Cyberluck ( CEG) takes this matter very seriously .We hope that this matter will be finalized soon to the satisfaction of all.

The User therefore requests

order the fairspin pay him  ($8584.20 )  26,59 BNB

1)Thus, it depends on whether the obligation allegedly breached arises from the law or from the contract. Here it does not result from the contract, but solely from Section 4 (1) sentence 2 GlückStV

and

2)Article 2 – OECD Standards and Principles of Corporate Governance

2.14. The Operator is required, the Ordinance notwithstanding, to always comply with all Curaçao local as well as international rules and regulations.

According : Article 3 - Code of Conduct Responsible Gaming 2022 ("CCRG 2022"), Self-Exclusion and the prevention of Gambling Addiction

3.4. The Operator is required to monitor and research its Websites for elements unnecessarily causing problematic behavior with End Users. In the event of any problems found, the Operator is required to make the necessary adjustments to negate any unnecessary risks for End Users.

Licensees will have to comply with all the gambling laws of the countries in which they operate, which is in stark contrast to the current situation, where many operators have been able to act as gambling operators without following strict safe betting guidelines. Giving the formal interpretation of the above provision, it can be concluded that if the operator accepts players from a country where online gambling is prohibited by law (ie Poland, Germany , where an online casino is a state monopoly and, consequently, the operation under the license of Curacao is illegal), 

then such an operator will violate not only the law of such a country, but also the law of Curacao.

The master licensee Cyberluck was held responsible for Techcore Holding B.V actions. As Cyberluck is the licensee, Cyberluck has a duty of care and the court holds the company to that. 

Cyberluck must ensure that companies operating under their sub-license act in accordance with the law.

And 

3)that fairspin failed to protect Consumer from harmful consequences of gambling and did not treat user as a vulnerable consumer and did not take any appropriate action, in order to mitigate the risk of addiction and the disastrous consequences, as he knew that the deposits were related to gaming , he could assume this and intervene, interact, as the red flags were obvious, so he breached due diligence.

The User initiated the transfers from Herne. Thus begins the "cash flow" movement from the user Ioannis Ouzou**** to the Fairspin , which ultimately leads to the stake, which is intended to be prevented by § 4 Para. 1 Clause 2 GlückStV, in Herne . Apart from purely internal postings by the fairspin , for which evidence is not required, the starting point of the examination is the initiation of the payment by the plaintiff. This is the "causal event", the existence of which may have indirectly led to a payment to a gambling company and ultimately to damage for the plaintiff. This is to be understood under Art. 7 No. 2 EuGVVO.

The user has a claim against the Skrill according to § 823 para. 2 BGB iVm. § 4 paragraph 1 sentence 2 GlückStV.

The liability of the fairspin is based on Curaçao local as well as international rules (German law) and regulations.

Hello player_217893,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Is your account currently still active? Do you have any remaining real money balance there? Did you ever request for self-exclusion or account closure from the casino? When was the last time you spoke to the casino and what was it about?

Please note that unless the casino does not restrict a country in their terms (or access to the website), the player is free to register and play there. If there are specific laws within a country, the player is obligate to follow them.

Looking forward to your answer.

Regards,

Nick

I joined the casino I think in July 2022.

The account has not been active since April 18, when Block was implemented for Germans after my complaint, this is the admission that fairspin made a mistake.I had balance of 0.015 BNB.Yes, I requested self-exclusion and closure of the account, my request was ignored and instead of being respected, they urged me to take further actions.

In a crisis of addiction later after I was misled that there is no restriction in Germany from the main license I filed again, however I kindly note that:

 if they had respected my request, it is reasonable to assume that subsequent deposits would have been prevented and therefore these losses would have been prevented.In other words, while I communicated with them, they additionally asked me to send an email, ignoring my request and causing me trouble. "And I ask you to close my account as after research today I found that your service cannot be offered legally as I ask you from today to include Germany in your terms as a country that you do not accept as a customer as this creates confusion and intentional deception of Germans of your users, i.e. intentional deception."The casino was aimed at the German market and had a page in German, while stating that German players were welcome.. it did not take any measures to keep Germans out instead they came out saying that German players are welcome unlike me who am a consumer them . they knew that they would not be able to legally offer their services in Germany, this is called willful blindness or deception. Therefore, the research I did about the situation was based on the fact that two large forums gave the sense of legitimacy, as well as fairspin itself claiming that it can legitimately offer its service, which is not the case. Therefore, the exhortation German players accepted is a misleading statement that aims to mislead the German player who happens to be a consumer and should receive the protection. I was informed about this when I went to play a game and this message appeared.So I started researching what actually applies.In my communications with the casino, the casino stated the following:17 März 2023

As it was said before there is no refunds according to the fact that you used your funds in games , also you agreed T&C of our website and responsible for the actions that you did (even if it is violation of your country legislation) due to the information that your country is not restricted to our licensee. Thank you for your request, we wish you good day!

Another’s statement:«You have violated limit deposits 1000 Euro and us I understand you don’t have license to accept Germ...»— According to the Terms and conditions there is not restrictions from our licensee for German players. Still you have to pay attention to the legislation of YOUR country, cause during the registration you confirmed that read and agreed T&C and You are responsible for your actions.

Am 04.05.2023 legal department fairspin statement.

·         He was informed, that our list of Restricted Jurisdictions includes the following: .. Germany, (the "Restricted Jurisdictions").

Here, fairspin mentions that Germany according to its terms was a country of restriction, this is a false statement which aims to mislead. Also, I have all the evidence that Germany was presented as a border country after April 17, therefore it is a false statement with the aim of deceiving.

·         He will take legal responsibility and bear liability for compliance with the legislation applicable to him and confirm that a bank or payment service provider who is processing any of his deposit or withdrawal transactions shall not be liable for any violation of the laws and legislation applicable to him.

·         Fairspin is not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to his use of the Websites or his participation in the Games.

·         He fully indemnifies and hold harmless Fairspin, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to His use of the Website or participation in the Games.

·         The Games are organized from Curaçao and his participation therein takes place within the aforementioned territory. Any contractual relationships between him and Fairspin shall be deemed to have been entered into and performed by the parties in Curacao, at the registered address of Fairspin, under the laws of Curaçao. Any dispute, controversy or claim arising out of or in connection with T&Cs, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of courts of Curacao.

Thus, via using our services the Player have breached our internal rules that prohibit using fairspin.io by German citizens, and, apparently, local legislation applicable to the Player allegations.

Hello!

Gaming platform team would like to take part in this complaint.

We really care about the correct result of this process and would like to offer additional details about this case.

However, to make things more clear about that situation that this former member of the gaming platform has faced - we must follow confidential policy.

Mentioned details can not be posted publicly and we can provide Nick(Casino Analyst & Complaint Specialist) with it only through email. 

Important to mention that this is a pretty important part of the process that can have an influence on the result of this complaint and we ask to pay attention to it.

Gaming platform "Fairspin" is always responsible for every situation and action that we have taken.

We are always ready for cooperation!

Respectfully,

Fairspin! 

Dear Fairspin Casino,

Please forward the mentioned proof to nikolas.b@casino.guru.

With an online gambling license from Curacao, you can accept players from any country unless specifically prohibited by your sublicense agreement. Banned countries include players from Curacao itself, as well as Belize, the UK, the US and some EU countries like Germany and the Netherlands.

In principle, a gambling license only entitles you to operate in the country in which the license was issued. This is logical as one country cannot dictate to another country which licenses it should recognize. However, there are online gambling jurisdictions (licensing jurisdictions) whose legislation allows them to grant licenses to online gambling companies; regulate these companies and provide them with industry services and software. Each of these jurisdictions has a licensing authority responsible for licensing and regulating online businesses. The Curacao Gaming License is one such licensing jurisdiction.

FAIRSPIN Statement:

"due to the information that your country is not restricted to our licensee."

"According to the Terms and conditions there are not restrictions from our licensee for German players."

According to CEG:

OECD Standards and Principles of Corporate Governance

CEG and its operators have pledged to comply with OECD Standards as well as the Principles of Corporate Governance. For more information, we kindly refer you to article 2 of the General Terms and Conditions ("GTC") between CEG and the Operator.

2)Article 2 – OECD Standards and Principles of Corporate Governance

2.14. Notwithstanding the regulation, the operator is obliged to always comply with all local and international rules and regulations of Curaçao.

https://www.curacao-egaming.com/ceg-academy/self-study-chapter-b/responsible-gaming-self-exclusion-and-code-of-conduct

Subject to: Article 3 – Responsible Gaming Code of Conduct 2022 ("CCRG 2022"), Self-Exclusion and Gambling Addiction Prevention

3.4. The operator is obliged to monitor and examine its websites for elements that unnecessarily lead to problematic behavior among end users. In case of detected problems, the operator is obliged to make the necessary adjustments to exclude unnecessary risks for end users.

Licensees must comply with all gambling laws of the countries in which they operate, which is in stark contrast to the current situation where many operators have been able to operate as gambling providers without adhering to strict safe betting guidelines. From the formal interpretation of the above provision, it can be concluded that if the operator accepts players from a country where online gambling is prohibited by law (e.g. Poland, Germany, where an online casino has a state monopoly and accordingly, operating under the Curacao license is illegal), then such an operator violates not only the law of such country, but also the law of Curacao.

Therefore, initially Fairspin has violated the terms of the master license, the legislation of Curaçao and the legislation of Germany.

All communications must be respectful and to the point and responses need to be truthful and filed timely.

After Fairspin's and the legal department, while I presented them with my arguments, makes the following false and misleading statement:

He was informed that our list of restricted jurisdictions includes the following: Aruba, Australia, Belgium, Bonaire, Bulgaria, Colombia, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Democratic People's Republic of Korea (DPRK), Denmark, Estonia , France, Georgia, Germany, Greece, Islamic Republic of Iran, Italy, Latvia, Lithuania, Mexico, Moldova, Northern Korea, Portugal, Poland, Romania, Saba, Statia (Sint Eustatius), Singapore, Slovakia, Spain, St. Maarten , Sudan, Syria, Sweden, Switzerland, the Netherlands, the United Kingdom, the United States of America and Ukraine (the "Restricted Jurisdictions").

While before he said that there is no restriction for Germany, now he says that I have been informed about the restrictions during my registration, this is false and is intended to create confusion and deceive.

Take into account that there is evidence for everything I mention, I will mention first:

Mit einer Online-Glücksspiellizenz aus Curacao können Sie Spieler aus allen Ländern akzeptieren, sofern dies nicht ausdrücklich durch Ihre Unterlizenzvereinbarung verboten ist. Zu den verbotenen Ländern zählen Spieler aus Curacao selbst sowie Belize, Großbritannien, den USA und einigen EU-Ländern wie Deutschland und den Niederlanden.

Grundsätzlich berechtigt eine Glücksspiellizenz nur zum Betrieb in dem Land, in dem die Lizenz ausgestellt wurde. Dies ist logisch, da ein Land einem anderen Land nicht vorschreiben kann, welche Lizenzen es anerkennen soll. Es gibt jedoch Gerichtsbarkeiten für Online-Glücksspiele (Lizenzierungsgerichtsbarkeiten), deren Gesetzgebung es ihnen erlaubt, Lizenzen an Online-Glücksspielunternehmen zu erteilen; regulieren diese Unternehmen und beliefern sie mit Branchendienstleistungen und Software. In jeder dieser Gerichtsbarkeiten gibt es eine Lizenzbehörde, die für die Lizenzierung und Regulierung von Online-Unternehmen zuständig ist. Die Curacao Gaming-Lizenz ist eine solche Lizenzgerichtsbarkeit.

FAIRSPIN Statement:

"due to the information that your country is not restricted to our licensee."

"According to the Terms and conditions there is not restrictions from our licensee for German players."

According CEG:

OECD Standards and Principles of Corporate Governance

CEG and its operators have pledged to comply with OECD Standards as well as the Principles of Corporate Governance. For more information, we kindly refer you to article 2 of the General Terms and Conditions ("GTC") between CEG and the Operator.

2)Artikel 2 – OECD-Standards und Grundsätze der Corporate Governance

2.14. Ungeachtet der Verordnung ist der Betreiber verpflichtet, stets alle lokalen und internationalen Regeln und Vorschriften Curaçaos einzuhalten.

https://www.curacao-egaming.com/ceg-academy/self-study-chapter-b/responsible-gaming-self-exclusion-and-code-of-conduct

Gemäß: Artikel 3 – Verhaltenskodex für verantwortungsvolles Spielen 2022 („CCRG 2022"), Selbstausschluss und Prävention von Spielsucht

3.4. Der Betreiber ist verpflichtet, seine Websites auf Elemente zu überwachen und zu untersuchen, die unnötigerweise zu problematischem Verhalten bei Endbenutzern führen. Im Falle festgestellter Probleme ist der Betreiber verpflichtet, die erforderlichen Anpassungen vorzunehmen, um unnötige Risiken für Endbenutzer auszuschließen.

Lizenznehmer müssen alle Glücksspielgesetze der Länder einhalten, in denen sie tätig sind, was in krassem Gegensatz zur aktuellen Situation steht, in der viele Betreiber als Glücksspielanbieter agieren konnten, ohne strenge Richtlinien für sicheres Wetten einzuhalten. Aus der formalen Auslegung der oben genannten Bestimmung lässt sich schließen, dass, wenn der Betreiber Spieler aus einem Land akzeptiert, in dem Online-Glücksspiele gesetzlich verboten sind (z. B. Polen, Deutschland, wo ein Online-Casino ein staatliches Monopol hat und dementsprechend der Betrieb unter die Lizenz von Curacao ist illegal), dann verstößt ein solcher Betreiber nicht nur gegen das Recht eines solchen Landes, sondern auch gegen das Recht von Curacao.

Therefore, initially Fairspin has violated the terms of the master license, the legislation of Curaçao and the legislation of Germany.

 All communications must be respectful and to the point and responses need to be truthful and filed timely.

After Fairspin's and the legal department, while I presented them with my arguments, makes the following false and misleading statement:

· He was informed, that our list of Restricted Jurisdictions includes the following: Aruba, Australia, Belgium, Bonaire, Bulgaria, Colombia, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Democratic People's Republic of Korea (DPRK), Denmark, Estonia, France, Georgia, Germany, Greece, Islamic Republic of Iran, Italy, Latvia, Lithuania, Mexico, Moldova, Northern Korea, Portugal, Poland, Romania, Saba, Statia (Sint Eustatius), Singapore, Slovakia, Spain, St. Maarten, Sudan, Syria, Sweden, Switzerland, the Netherlands, the United Kingdom, the United States of America and Ukraine (the "Restricted Jurisdictions").

While before he said that there is no restriction for Germany, now he says that I have been informed about the restrictions during my registration, this is false and is intended to create confusion and deceive.

Take into account that there is evidence for everything I mention, I will mention first:

06 April 2023

Hello!

I have to inform you that the users from Germany cannot use Fairspin anymore due to updated Territorial Restrictions.

It means that your account has to be closed without the possibility of reactivating it.

We give you an opportunity to withdraw / use the funds till April 16, 2023, afterward the account will be closed.

I'm really sorry to tell that, however we are not able to ignore the updated rules. Please let me know when you will be ready for closing the account!

As a result, Fairspin knowingly misrepresented Germany as a country with a restriction while I was informed on April 6, 2023 and actually took action after April 16, 2023.

"I have to inform you that the users from Germany cannot use Fairspin anymore due to updated Territorial Restrictions."

Therefore, fairspin has clearly received my complaint, and it mentions the arguments for the first time that on April 6, 2023, it will add Germany as a country of limitation.

Basically the trick is adding Germany to the restricted countries while the legal section said I was notified upon registration.

Last deposit at Fairspin:

1) (Mar 18, 2023 23:21:31 + UTC) Value: 0.245 BNB ($79.02) / BNB Price: $335.59 / BNB

So while Fairspin knows that according to my registration they did not list Germany as a restricting country but only added it after April 6th 2023 or April 16th 2023, it shows that it was me at the time of my registration and during the year thereafter has informed The promotion states that it accepts German players. Although committed to presenting true facts, he has attempted to mislead and fraudulently present a false situation. Disappointingly, Fairspin's legal department made these statements and this is not the first time they have attempted to misrepresent data through untruths.

In addition, the trading practice was misleading in that Fairspin intentionally omitted important information that the average consumer needs to make an informed decision and withheld important information.

Additionally, the commercial practice is considered aggressive as it interferes with consumer choice through undue influence, with Fairspin having advertised that it is equally legal in Germany and accepting German players, resulting in a transaction decision it would not otherwise have made. considering that the Terms and Conditions do not automatically imply a ban from the applicant's country of origin, but further investigation is required. However, as an operator and in contrast to the user, Fairspin is aware of the countries in Germany where online gambling is permitted. Fairspin is free to do everything in its area to prevent the resident user from participating. An example here is the possibility that Fairspin could have caused an automatic block due to the stored data of the place of residence.

(This was ultimately possible because after April 16, 2023 she was upset when I warned her that I would report her to the appropriate authority. This fact is essentially an admission of error and I ask her to repair the damage done could have been avoided if she had been given a proper warning and he hadn't cheated me. I've also been informed that the same Fairspin withheld players' winnings on the grounds that the players were playing in prohibited areas. I beg him to make amends afford.)

It cannot be assumed that the IO user could easily determine through his own research that the offer was not acceptable due to the opaque legal situation. Instead, Fairspin and third party partners give the impression of legitimacy through their website.

It is clear that Fairspin was targeting German consumers and giving the impression of legitimacy.

Affiliate program Bonafides Affiliates

"The priority is Germany"

Based in Curaçao, Fairspin victimizes consumers through a variety of illegal, unfair and deceptive business practices, including the following: misleading advertising, illegal sales, illegal failure to comply with a statutory contract, and disclosure. Failure to disclose legal status, violation of consumer rights, misuse of terms for the purpose of ill-gotten gain.

06 Αpril 2023

 Hello!

I have to inform you that the users from Germany cannot use Fairspin anymore due to updated Territorial Restrictions.

It means that your account has to be closed without possibility of reactivating it.

We give you an opportunity to withdraw / use the funds till 16.04.2023, afterward the account will be closed.

I’m really sorry to tell that, however we are not able to ignore the updated rules. Please let me know when you will be ready for closing the account!

Folglich stellt Fairspin wissentlich mit falschen Angaben das Land Deutschland als Land mit einer Einschränkung dar, während ich am 6. April 2023 darüber informiert wurde und nach dem 16. April 2023 tatsächlich Maßnahmen ergriffen habe.

"I have to inform you that the users from Germany cannot use Fairspin anymore due to updated Territorial Restrictions."

Therefore, fairspin has clearly received my complaint, and it mentions the arguments for the first time that on April 6, 2023, it will add Germany as a country of limitation.

Der Trick besteht im Wesentlichen darin, dass Deutschland zu den eingeschränkten Ländern hinzugefügt wird, während im rechtlichen Abschnitt angegeben wurde, dass ich bei der Registrierung benachrichtigt wurde.

Letzte Einzahlung bei Fairspin:

1) (18. März 2023, 23:21:31 Uhr + UTC) Wert: 0,245 BNB (79,02 USD) / BNB-Preis: 335,59 USD / BNB

Während Fairspin also weiß, dass es laut meiner Registrierung Deutschland nicht als Beschränkungsland aufgeführt hat, sondern es erst nach dem 6. April 2023 oder dem 16. April 2023 hinzugefügt hat, zeigt es, dass es mich zum Zeitpunkt meiner Registrierung und während des Jahres darüber informiert hat Die Promotion gibt an, dass sie deutsche Spieler akzeptiert. Obwohl er sich verpflichtet hat, wahre Fakten darzustellen, hat er versucht, in die Irre zu führen und in betrügerischer Absicht eine falsche Situation darzustellen. Enttäuschend ist, dass die Rechtsabteilung von Fairspin diese Aussagen gemacht hat und es in diesem Fall nicht das erste Mal ist, dass sie versucht haben, Daten durch Unwahrheiten falsch darzustellen.

Darüber hinaus war die Handelspraxis insofern irreführend, als Fairspin absichtlich wichtige Informationen wegließ, die der Durchschnittsverbraucher für eine fundierte Entscheidung benötigt, und wichtige Informationen zurückhielt.

Darüber hinaus gilt die Geschäftspraxis als aggressiv, da sie die Wahlfreiheit des Verbrauchers aufgrund unzulässiger Einflussnahme beeinträchtigt, wobei Fairspin beworben hat, dass es in Deutschland gleichermaßen legal ist und deutsche Spieler akzeptiert, was zu einer Transaktionsentscheidung geführt hat, die er sonst nicht getroffen hätte. in Anbetracht dessen, dass die Allgemeinen Geschäftsbedingungen nicht automatisch ein Verbot des Herkunftslandes des Antragstellers implizieren, sondern dass weitere Untersuchungen erforderlich sind. Allerdings ist sich Fairspin als Betreiber und im Gegensatz zum Nutzer der Länder in Deutschland bewusst, in denen Online-Glücksspiele erlaubt sind. Fairspin steht es frei, in seinem Bereich alles zu tun, um die Teilnahme des ansässigen Benutzers zu verhindern. Als Beispiel sei hier die Möglichkeit genannt, dass Fairspin aufgrund der gespeicherten Daten des Wohnortes eine automatische Sperre herbeigeführt haben könnte.

(Dies war letztendlich möglich, da sie nach dem 16. April 2023 verärgert war, als ich sie gewarnt hatte, dass ich sie der zuständigen Behörde melden würde. Diese Tatsache ist im Wesentlichen ein Eingeständnis eines Fehlers und ich bitte sie, den entstandenen Schaden wiedergutzumachen hätte vermieden werden können, wenn sie gebührend verwarnt worden wäre und er mich nicht betrogen hätte. Mir wurde auch mitgeteilt, dass derselbe Fairspin die Gewinne der Spieler mit der Begründung einbehalten hat, dass die Spieler in verbotenen Bereichen spielten. Ich bitte ihn, Wiedergutmachung zu leisten.)

Es kann nicht davon ausgegangen werden, dass der I.O-Nutzer aufgrund der hierzu undurchsichtigen Rechtslage durch eigene Recherchen leicht feststellen konnte, dass das Angebot nicht akzeptabel war. Stattdessen vermitteln Fairspin und Drittpartner über ihre Website den Eindruck von Legitimität.

Es ist klar, dass Fairspin auf deutsche Verbraucher abzielte und den Eindruck von Legitimität erweckte.

Partnerprogramm Bonafides Affiliates

"The priority is Germany „

Fairspin mit Sitz in Curaçao schikaniert Verbraucher durch eine Vielzahl illegaler, unlauterer und irreführender Geschäftspraktiken, darunter die folgenden: irreführende Werbung, illegaler Verkauf, illegale Nichteinhaltung eines gesetzlich vorgeschriebenen Vertrags und Offenlegung. Nichtoffenlegung des Rechtsstatus, Verletzung von Verbraucherrechten, Missbrauch von Begriffen zum Zwecke der unrechtmäßigen Bereicherung.

Consumers sign up with Fairspin - through misleading advertising - that German players can play legally by breaking the rules of the law. By targeting unconscious German consumers, fairspin misleads consumers

Advertising easy registration and deposits. As soon as the consumer realizes that the contract is void and he has been deceived, fairspin proposes terms that are void due to the legal validity and invalidity of the contract. Fairspin hides this information and has taken no action to prevent German consumers from signing up on their site, taking advantage of consumer addiction and ignorance.

It should also be noted that the general terms and conditions do not automatically exclude the indication of the applicant's country of origin, but that further clarifications are required. However, as an operator and in contrast to the user, Fairspin knows the countries in which online gambling is permitted. Fairspin is free to do everything in its area to prevent the participation of the user resident in Germany. An example is the possibility that Fairspin could have caused an automatic block due to the storage of location data.

The approval and direction was given on the condition that the same company gave the impression of legitimacy of the advertised service, targeted German consumers and illegally promoted the casino. Fairspin itself gave the impression of legitimacy and "willful blindness" fraud.

The 2023 campaign was misleading and aimed to deceive German consumers.

By falsely claiming that you have resided in Germany legally. You cheated me as a consumer. I thought I was participating legally when in fact I was participating in a fraudulent service that didn't even have the required German license and was in violation of the General Internet Gambling Ban 2023.

It is worth noting that Fairspin specializes in gambling. She knows the laws and in particular she had an excellent knowledge of the laws in Germany and prohibition, but she was indifferent because of her impunity and the enormous profits she made by defrauding German consumers and gamblers by taking advantage of their ignorance, to promote her could offer her the services legally. . . The reality was that he could not legally offer their services and knew that was impossible due to the ban meaning his offer was fraudulent. It advertised the casino with which it had confidential agreements, thereby creating the illusion that the German consumer was involved in law-compliant services, since it was impossible for them to believe that they had become the victim of a leading company's illegal business practices.

The advertising was irresponsible as it took advantage of consumer inexperience or trust.

There was no clear indication on Fairspin's website that online gambling was not allowed in Germany.

In contrast, the German website and customer service gave the impression of seriousness.

Because the Fairspin ad also contains a reference to Germany. In particular, he expressly stated: Players from Germany are accepted.

Fairspin's license was included and according to Fairspin's claims, which I present with irrefutable evidence, it was mentioned at least twice.

"due to the information that your country is not restricted to our licensee." According to the Terms and conditions there are not restrictions from our licensee for

German players.

Since I also used the German flag there, an unbiased observer had to get the impression that the offer was aimed unreservedly at German citizens when I was asked to give my telephone number.

The fact that I could easily register on the Fairspin homepage and create a so-called player account from my place of residence in North Rhine-Westphalia should also speak for the legitimacy of the offer.

To the extent that Fairspin stated in its Terms of Service that "Fairspin (...) is not in a position to verify the legality of the Service in each jurisdiction and it is the user's responsibility to verify this relationship", so can resulting from it It cannot be automatically concluded that the Fairspin offer is not available in the federal state of Germany.

Verbraucher melden sich bei Fairspin an – durch irreführende Werbung –, dass deutsche Spieler legal spielen können, indem sie gegen die gesetzlichen Regeln verstoßen. Durch die gezielte Ausrichtung auf unbewusste deutsche Verbraucher führt fairspin Verbraucher in die Irre

Werbung einfache Registrierung und Einzahlungen. Sobald der Verbraucher erkennt, dass der Vertrag unwirksam ist und er getäuscht wurde, schlägt fairspin Bedingungen vor, die aufgrund der Rechtswirksamkeit und Unwirksamkeit des Vertrages unwirksam sind. Fairspin verbirgt diese Informationen und hat keine Maßnahmen ergriffen, um deutsche Verbraucher daran zu hindern, sich auf ihrer Seite anzumelden, indem es Verbrauchersucht und Unwissenheit ausnutzt .

Zu beachten ist zudem, dass die Allgemeinen Geschäftsbedingungen nicht automatisch die Angabe des Herkunftslandes des Antragstellers ausschließen, sondern dass weitere Abklärungen erforderlich sind. Allerdings kennt Fairspin als Betreiber und im Gegensatz zum Nutzer die Länder, in denen Online-Glücksspiele erlaubt sind. Fairspin steht es frei, in seinem Bereich alles zu tun, um die Teilnahme des in Deutschland ansässigen Nutzers zu verhindern. Als Beispiel sei hier die Möglichkeit genannt, dass Fairspin aufgrund der Speicherung von Standortdaten eine automatische Sperre herbeigeführt haben könnte.

Die Genehmigung und Weisung erfolgte unter der Bedingung, dass dasselbe Unternehmen den Eindruck der Legitimität der beworbenen Dienstleistung erweckte, sich an deutsche Verbraucher richtete und das Casino illegal bewarb. Fairspin selbst erweckte den Eindruck von Legitimitäts- und „vorsätzlicher Blindheit"-Betrug.

Die Kampagne 2023 war irreführend und zielte darauf ab, deutsche Verbraucher zu täuschen.

Indem Sie fälschlicherweise behaupten, dass Sie sich legal in Deutschland aufgehalten haben. Sie haben mich als Verbraucher betrogen. Ich dachte, dass ich legal teilnehme, obwohl ich in Wirklichkeit an einem betrügerischen Dienst teilnahm, der nicht einmal über die erforderliche deutsche Lizenz verfügte und gegen das Allgemeine Glücksspielverbot im Internet 2023 verstieß.

Es ist erwähnenswert, dass Fairspin auf Glücksspiele spezialisiert ist. Sie kennt die Gesetze und insbesondere verfügte sie über ausgezeichnete Kenntnisse der Gesetze in Deutschland und des Verbots, aber sie war gleichgültig wegen ihrer Straflosigkeit und der enormen Gewinne, die sie dadurch machte, dass sie deutsche Verbraucher und Glücksspielnutzer betrog, indem sie ihre Unwissenheit ausnutzte, um für sie zu werben konnte ihr die Dienste legal anbieten. . . Die Realität war, dass er ihre Dienste nicht legal anbieten konnte und wusste, dass dies aufgrund des Verbots unmöglich war, was bedeutete, dass sein Angebot betrügerisch war. Es bewarb das Casino, mit dem es vertrauliche Vereinbarungen getroffen hatte, und erweckte damit die Illusion, dass der deutsche Verbraucher an gesetzeskonformen Dienstleistungen beteiligt war, da es für ihn unmöglich war, zu glauben, er sei Opfer illegaler Geschäftspraktiken eines führenden Unternehmens geworden.

Die Werbung war unverantwortlich, da sie die Unerfahrenheit oder das Vertrauen der Verbraucher ausnutzte.

Auf der Website von Fairspin gab es keinen eindeutigen Hinweis darauf, dass Online-Glücksspiele in Deutschland nicht erlaubt seien.

Im Gegensatz dazu erweckten die deutsche Website und der Kundenservice den Eindruck von Seriosität.

Denn auch die Anzeige von Fairspin enthält einen Bezug zu Deutschland. Insbesondere stellte er ausdrücklich fest: Spieler aus Deutschland werden akzeptiert.

Die Lizenz von Fairspin war enthalten, und Fairspins Behauptungen zufolge, die ich mit unwiderlegbaren Beweisen vorlege, wurde sie mindestens zweimal erwähnt.

"due to the information that your country is not restricted to our licensee." According to the Terms and conditions there is not restrictions from our licensee for

German players.

Da ich dort auch die deutsche Flagge benutzte, musste laut meiner Anmeldung bei der Aufforderung zur Angabe meiner Telefonnummer ein unvoreingenommener Beobachter den Eindruck gewinnen, dass sich das Angebot uneingeschränkt an Bürger Deutschlands richtete.

Für die Legitimität des Angebots dürfte auch die Tatsache sprechen, dass ich mich von meinem Wohnort in NRW aus problemlos auf der Fairspin-Homepage registrieren und ein sogenanntes Spielerkonto anlegen konnte.

Soweit Fairspin in seinen Allgemeinen Geschäftsbedingungen feststellte, dass „Fairspin (...) nicht in der Lage ist, die Rechtmäßigkeit des Dienstes in jeder Gerichtsbarkeit zu überprüfen, und es in der Verantwortung des Benutzers liegt, diese Beziehung zu überprüfen", kann dies auch daraus resultieren Daraus lässt sich nicht ohne Weiteres schließen, dass das Fairspin-Angebot im Bundesland Deutschland nicht verfügbar ist.

I kindly note that:

Not all consumers side with a merchant or are fully aware of the terms and conditions provided

- especially not if these are not in writing, but are only accessible electronically and have a certain scope. In this context, ticking the box does not mean that the consumer has read all the clauses of the general terms and conditions or has dealt with their content at all.

In this case, it is not immoral behavior, but unlawful behavior.

A careless self-disconnection of the player cannot result from the general terms and conditions of fairspin, especially since these do not contain a clear reference to the illegality of their offer for users from North Rhine-Westphalia that is generally understandable for the legal layperson, but essentially only a reference to an independent provider have regard to the "lawfulness of the service in each jurisdiction".

Fairspin has claimed that the player was indeed informed of the terms and conditions, however this is an assessment by Fairspin.

In addition, the conditions that fairspin had a license from the state of Curacao, also made its offer available in German and that players from North Rhine-Westphalia were actually able to use Fairspin's online gaming offer after proper registration gave cause for concern the legality of the defendant's offer

disperse (see OLG Frankfurt .).

Please note that the account was a verified account where Fairspin had verified the player's address, player's country, player's mobile phone and player's details.

In any case, despite the possible violation of § 4 Para. 1 Clause 2 GlückStV, Fairspin has not taken any effective measures to achieve the purpose of the law.

The assurance of the gambling provider to comply with "legal regulations" is not sufficient for this, since the illegality of online casino games according to § 4 Para. 4 GlückStV is clear.

fairspin is aimed at people residing in Germany and has deliberately not taken any precautions to comply with the law and exclude Germans.

So he acted guilty.

According to the controversy hypothesis, it may be a situation in which there is no adverse event

recovered by paying ($8584.20) USDT.

Fairspin was misleading and claimed it could offer its gambling services legally. However, this false information misled the average German consumer as it was legally impossible for Fairspin not to offer its services legally.

I would like to highlight a very important fact from the Fair Gambling Codex:

https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries

As Fairspin is also willing to resolve the complaint and you have the power to resolve complaints between players and gambling dealers.

Since Fairspin is also willing to resolve the complaint and you have the authority to resolve complaints between players and gambling dealers, I appeal to you in all of this. I have evidence for everything I mention and will post the evidence here at your request.

I therefore request Fairspin to recognize my unfair treatment and to compensate for the resulting damage, which could have been avoided if due care had been exercised.

Ich nehme freundlicherweise zur Kenntnis, dass:

Nicht alle Verbraucher stellen sich auf die Seite eines Händlers oder kennen die bereitgestellten Allgemeinen Geschäftsbedingungen vollständig

 - insbesondere dann nicht, wenn diese nicht schriftlich erfolgen, sondern nur elektronisch zugänglich sind und einen bestimmten Umfang haben. Das Markieren des Kästchens bedeutet in diesem Zusammenhang nicht, dass der Verbraucher sämtliche Klauseln der Allgemeinen Geschäftsbedingungen gelesen oder sich überhaupt mit deren Inhalt befasst hat.

In diesem Fall handelt es sich nicht um unmoralisches Verhalten, sondern um rechtswidriges Verhalten.

Eine leichtfertige Selbstabschaltung des Spielers kann sich aus den Allgemeinen Geschäftsbedingungen von fairspin nicht ergeben, zumal diese keinen klaren, für den juristischen Laien allgemein verständlichen Hinweis auf die Rechtswidrigkeit ihres Angebots für Nutzer aus Nordrhein-Westfalen, sondern im Wesentlichen nur einen Hinweis auf einen unabhängigen Anbieter haben Berücksichtigung der „Rechtmäßigkeit der Dienstleistung in jeder Gerichtsbarkeit" enthalten sind.

Fairspin hat behauptet, dass der Spieler tatsächlich über die Allgemeinen Geschäftsbedingungen informiert wurde, es handelt sich hierbei jedoch um eine Einschätzung von Fairspin.

Darüber hinaus waren die Voraussetzungen, dass fairspin eine Lizenz des Staates Curacao hatte, sein Angebot auch auf Deutsch zur Verfügung stellte und Spieler aus Nordrhein-Westfalen nach ordnungsgemäßer Registrierung tatsächlich in der Lage waren, das Online-Spielangebot von Fairspin zu nutzen, Anlass zu Bedenken die Rechtmäßigkeit des Angebots des Beklagten

zerstreuen (siehe OLG Frankfurt .).

Bitte beachten Sie, dass es sich bei dem Konto um ein verifiziertes Konto handelte, bei dem Fairspin die Adresse des Spielers, das Land des Spielers, das Mobiltelefon des Spielers und die Daten des Spielers überprüft hatte.

Fairspin hat jedenfalls trotz des möglichen Verstoßes gegen § 4 Abs. 1 Satz 2 GlückStV keine wirksamen Maßnahmen zur Erreichung des Gesetzeszwecks ergriffen.

Die Zusicherung der Glücksspielanbieter, „gesetzliche Vorschriften" einzuhalten, reicht hierfür nicht aus, da die Rechtswidrigkeit von Online-Casinospielen gemäß § 4 Abs. 4 GlückStV ist klar.

fairspin richtet sich an Menschen mit Wohnsitz in Deutschland und hat bewusst keine Vorkehrungen getroffen, um die Gesetze einzuhalten und Deutsche auszuschließen.

Also handelte er schuldig.

Nach der Streithypothese kann es sich um eine Situation handeln, bei der kein nachteiliges Ereignis vorliegt

durch Zahlung von ($8584,20) USDT wiederhergestellt.

Fairspin war irreführend und behauptete, es könne seine Glücksspieldienste legal anbieten. Diese falschen Informationen führten jedoch den durchschnittlichen deutschen Verbraucher in die Irre, da es für Fairspin rechtlich unmöglich sei, seine Dienste nicht legal anzubieten.

Ich möchte eine sehr wichtige Tatsache aus Fair Gambling Codex hervorheben:

https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries

Da Fairspin auch bereit ist, die Beschwerde zu lösen, und Sie die Befugnis haben, Beschwerden zwischen Spielern und Glücksspielhändlern zu klären.

Da Fairspin auch bereit ist, die Beschwerde zu lösen, und Sie die Befugnis haben, Beschwerden zwischen Spielern und Glücksspielhändlern zu klären, appelliere ich in all dem an Sie. Ich habe Beweise für alles, was ich erwähne, und werde die Beweise auf Ihren Wunsch hin hier veröffentlichen.

Ich fordere daher Fairspin auf, meine unfaire Behandlung zu erkennen und den daraus resultierenden Schaden zu ersetzen, der bei Anwendung der gebotenen Sorgfalt hätte vermieden werden können.

Dear Fairspin Casino,

I've still not received any e-mail from you regarding this complaint. You did state that the information could be shared via e-mail so I'm awaiting it to nikolas.b@casino.guru.

If you did send it already, please let me know from which e-mail address so I can locate the e-mail.

Hello! 

Thank you for informing us about that situation.

To be sure that letter with additional information about that situation has been sent one more time to your email. 

We really hope that this time letter will reach you. 

In case of any additional questions or any difficulties - contact us and we will be ready to cooperate further!

Respectfully,

Fairspin! 

Please reply:

1)Did Fairspin give German players a sense of legitimacy?

2) Was Germany a restricted country or was it added later than the complaint?

3) Why did he claim that Germany is not a country with restrictions?

4) Why did he claim that Germany is not restricted by the master license?

5) Has it targeted German consumers by misleading them about legal status? German players accepted? German flag?

6) Why didn't he take measures to keep the Germans out, such as a geographical blockade?

-as he did now after my complaint?

7) Claimed that he did not return the deposit because he did not violate the terms of the master license. We found that at least three of the five sections were violated.

8) Have your legal team and Fairspin defended themselves with false facts and fraudulent intent?

And I'm referring to the statement: Updated to the restricted countries... and suddenly Germany is included in that list.

I will ask Fairspin to make amends and return the deposits as his disorderly escape from Germany is effectively an admission of guilt.

Looking at the complaints, I would also like to mention that I understand that Fairspin systematically allows play from countries that they know are banned. As long as the players are losing there is no problem keeping the deposits, but when the players are winning there is no problem keeping the money confiscated, which I think is extremely unfair.

However, in my case I have all the evidence that Fairspin treated me unfairly and if he had exercised due diligence the harm would have been avoided so I ask immediately after he explains:

"Fairspin gaming platform always bears responsibility for all situations and actions taken by us.

We are always ready to cooperate!"

I ask her to take responsibility for her actions, as she claims in her public statement here, and to do whatever it takes to prove it.

respectful,

player

Bitte antworten:

1)Hat Fairspin deutschen Spielern ein Gefühl der Legitimität vermittelt?

2) War Deutschland ein eingeschränktes Land oder wurde es später als bei der Beschwerde hinzugefügt?

3) Warum behauptete er, dass Deutschland kein Land mit Einschränkungen sei?

4) Warum behauptete er, dass Deutschland durch die Masterlizenz nicht eingeschränkt sei?

5) Hat es deutsche Verbraucher ins Visier genommen, indem es sie über den rechtlichen Status in die Irre geführt hat? Deutsche Spieler akzeptiert? Deutsche Flagge?

6) Warum ergriff er keine Maßnahmen, um die Deutschen draußen zu halten, wie zum Beispiel eine geografische Blockade?

  -wie er es jetzt nach meiner Beschwerde getan hat?

7) Behauptete, dass er die Anzahlung nicht zurückerstattet habe, weil er nicht gegen die Bedingungen der Masterlizenz verstoßen habe. Wir haben festgestellt, dass gegen mindestens drei der fünf Abschnitte verstoßen wurde.

8) Haben sich Ihre Rechtsabteilung und Fairspin selbst mit falschen Tatsachen und Täuschungsabsichten verteidigt?

Und ich beziehe mich auf die Aussage: Aktualisiert zu den eingeschränkten Ländern ... und plötzlich ist Deutschland in dieser Liste enthalten.

Ich werde Fairspin bitten, Wiedergutmachung zu leisten und die Anzahlungen zurückzuzahlen, da seine ungeordnete Flucht aus Deutschland praktisch ein Schuldeingeständnis darstellt.

Wenn ich mir die Beschwerden ansehe, möchte ich auch erwähnen, dass ich verstehe, dass Fairspin das Spiel aus Ländern, von denen es weiß, dass es verboten ist, systematisch zulässt. Solange die Spieler verlieren, hat es kein Problem, die Einzahlungen zu behalten, aber wenn die Spieler gewinnen, ist es kein Problem, sie zu behalten beschlagnahmt das Geld, was ich für äußerst unfair halte.

Allerdings habe ich in meinem Fall alle Beweise dafür, dass Fairspin mich ungerecht behandelt hat, und wenn er die gebotene Sorgfalt walten lassen hätte, wäre der Schaden vermieden worden, also frage ich sofort, nachdem er erklärt hat:

"Die Gaming-Plattform „Fairspin" trägt stets die Verantwortung für alle Situationen und Maßnahmen, die wir ergriffen haben.

Wir sind jederzeit zur Zusammenarbeit bereit!"

Ich bitte sie, die Verantwortung für ihr Handeln zu übernehmen, wie sie es in ihrer öffentlichen Erklärung hier behauptet, und alles zu tun, um dies zu beweisen.

Respektvoll,

Player

Thank you Fairspin for the provided information.

Dear player_217893,

The casino has informed us that the case has been taken to the licensing authorities and it has been already closed in favor of the casino. As the license's decision is above ours, we will be also forced to reject the complaint.

I'm really sorry that we could not help you out more but we can't overwrite the authorities decision and force the casino to refund you.

Wish you better luck in the future.

Regards,

Nick