Fairspin Casino - El retiro de las ganancias por parte del jugador se está retrasando.

I've once again encountered a very STRANGE situation. For a long time, whenever withdrawals were approved they were immediately deposited into my account. Now, it's already been several hours for a relatively low withdrawal of 700 euros.

I am a frequent player at this casino, but unfortunately with this withdrawal volatility, I will be looking for another. I comply with all identification norms, have been playing for over a year regularly and this is not the first time. I request that you look into this in order for the casino to maintain the good reputation that was presented to me.

Details: always the same bank, always the same withdrawal method. I DON'T understand!!!!

Voltei a deparara-me com uma situação muito ESTRANHA , durante bastante tempo sempre que os saques estavam aprovados imediatamente caiam na conta , hoje já vão mais de horas para um saque de baixo valor 700 eur

. Sou um jogador assíduo deste casino mas infelizmente com esta volatilidade de saque procurarei outro , cumpro todas as normas de identificação jogo á mais de um ano com frequência e já não é a primeira vez. Solicito que vejam isso por forma a que o casino se mantenha com a boa reputação que me foi indicada.

DEtalhe sempre o mesmo banco sempre o mesmo método de retirada NÂO entendo!!!!

Dear Joaopedrobarroso,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

We advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you, we will wait for the casino's response but it is very strange that at specific times they always take a while to withdraw funds.

Obrigado vamos esperar pela resposta do casino mas é muito estranho sempre em alturas espeçificas eles demoram na retirada de fundos.

Hello! 

The Gaming Platform Team would like to take part in this publick complaint. 

We understand that transactions are a big part of experience for every member of the Fairspin and always care about every deposit/withdrawal. 

Mentioned situation by the member of the gaming platform - only specific of transaction.

We can complete withdrawal that becomes the subject of this complaint.

Dear Joaopedrobarroso,

Create a new withdrawal request, please.

After that we will care about that transaction to complete it for you. 

It might take some time but you can be sure that we will complete it for you.

Just wait and your winnings will reach you. 

We are really sorry for the inconvenience that became the reason for this complaint.

Respectfully,

Fairspin! 

Hello!

We would like to update this publick complaint.

Our Team always cares about every transaction of every member of the gaming platform.

This has been proven today.

Dear Joaopedrobarroso,

Do you still have a need for this complaint? 

In case of any misunderstanding or need to specify details - we will be ready to do that in frames of this publick complaint.

Respectfully,

Fairspin! 

Thanks to both parties for your response.

Dear Joaopedrobarroso,

Has there been any development with your withdrawal? Have you received your funds?

Good morning, everything was resolved, thanks to casino guru and fairspin

Bom dia foi tudo resolvido obrigado ao casino guru e a fairspin

Good morning, everything has been resolved! Thanks for the speed.

Bom dia foi tudo resolvido ! Obrigado pela rapidez.

Dear Joaopedrobarroso,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Fairspin Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru