Flappy Casino - La cuenta del jugador ha sido cerrada.

flappy casinò in a scam.

I deposited €50 I won €2500 and they closed the site

Dear cc8mztp7bs,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Flappy Casino.

I checked the website accessing it from the Netherlands with this result:

• Could you please advise how long you have been a player of the casino?
• Have you completed account verification in the casino?
• Have you contacted casino support regarding your issue via support@flappycasino.com? What was the casino's response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear all,

We are sorry to see a dissatisfied player and therefore, please allow us to provide further details to help the fast and positive resolution of this case.

As already posted in the "Discussion" channel of FlappyCasino, on Friday our platform had technical maintenance and the website was not accessible during certain period of time. 

Once the website was available, players were informed invited to come back and enjoy our services again.

We can see that the player who opened this complaint did come back online, was active and we can also see that the withdrawal he requested was already paid out. Of course, the player has been notified about the execute payment, too. We would appreciate if the player would confirm all of this from his side.

Kindly note that there is a certain mismatch between the country displayed here and the country of the player stated on our platform. We are leaving this for the player to provide further explanation if they find it needed.

We consider this complaint to be unjustified and hence request it to be rejected, based on the above-provided details.

Kind regards,

Flappy team

Thanks for the reply to the casino representative.

Dear cc8mztp7bs,

Could you please advise if the post of the casino representative is accurate?

Have you been able to access the casino website and withdraw your winnings?

I'll await your reply.

Dear cc8mztp7bs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear cc8mztp7bs,

Since you haven't responded to our messages and questions, we'll proceed to close the complaint. It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru