hace 2 años
I got served on my first attempt with the casino, I deposited $90 but they refused to pay me my winnings together with my funds!
Tema general sobre 1win Casino (página 8)
hace 2 años
I do not think its about the war, they operates from India I guess!
I and two others were tagged by the authorities after laying complaint with them, you can scroll the previous posts you'll see everything there in details.
Now the casino believes, Abdulrahaman is me!
In the case of finding out on multiple accounts, the security offices tends to be able to detect your ip address.
1
hace 2 años
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
hace 2 años
I just want to point out that it doesn't matter that any case was closed long time ago. The user can always reopen their case on CasinoGuru anytime.
1
hace 2 años
Hi, I can see you already submitted a complaint on our website, which is probably the best option you have for now. I believe any withdrawals should be processed within 2 weeks. It's been even longer in your case so it's good you submitted the complaint.
hace 2 años
¿Cómo pueden decir que tenía varias cuentas? y en todo caso es un sitio ruso, dices que la guerra tiene algo que ver?
o no son confiables?
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hace 2 años
I don't think the war has anything to do with it. The casino didn't have a good rating according to our website even before the war has started.
hace 2 años
si.. espero podamos intervenir a tiempo, y solucionarlo en el mejor y menor tiempo posible
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hace 2 años
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
hace 2 años
I'm afraid you'll need to wait up to 30 days and then we'll see what we can do if the casino doesn't get back to you until then.
hace 2 años
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
hace 2 años
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
hace 2 años
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
hace 2 años
así que espero... no se puede hacer nada más.. pero es ridículo que los retiros tarden tanto. Pero veo que no soy el único... grrrr!!!
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hace 2 años
ok, ya estoy satisfecho de que te interese y me has dado muchas respuestas... muchas gracias
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hace 2 años
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
hace 2 años
Hello, Hafsat
I guess I'd do the same, but on the other hand, I fear that no options have left. 🙁
hace 2 años
That's the option i felt i had left.
Editado por el autor hace 2 años
hace 2 años
Pido disculpas, pero si en la sección QUEJA, mis mensajes están EN APROBACIÓN, ¿qué debo hacer? quien debe aprobar
gracias
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hace 2 años
Pero esto no es legal... si gano dinero, es MI dinero
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hace 2 años
ok, estoy esperando a que Petronela investigue la denuncia, ojala bien
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