hace 2 años
Así que ahora he eliminado todos los límites del juego y espero otros 7 días. Si después de eso todavía no se elimina nada, me pondré en contacto con usted nuevamente.
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Tema general sobre BacanaPlay Casino (página 2)
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hace 2 años
Ok, it doesn't sound good. Because the way I see it, once you set limits in this casino it's like set for the lifetime...
We should get a chance to alter those limits within a reasonable time period.
Wish you a happy ending, what else can I say? 🙏🤞🤞
hace 2 años
Hola,
Me bloquearon a través de OASIS debido a mi adicción al juego. Seguí jugando y depositando en www.bcanaplay.de después de la prohibición. Ahora soy abstinente y he estado exigiendo mis depósitos del casino desde que me prohibieron OASIS. El casino tiene una licencia alemana y está en la lista blanca desde marzo de 2023. Fui baneado el 22 de marzo de 2023. En mi opinión, el casino no ha cumplido con su obligación legal, que es su responsabilidad como titular de una licencia alemana, de realice una comparación con el archivo de bloqueo de OASIS cada vez que inicie sesión. Por lo tanto, solicito la devolución de todos los pagos desde que se produjo el bloqueo.
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hace 2 años
Hello, I'm sorry for such a loss. You did what you could to restrict yourself from online casinos, and yet it is now not enough.
I believe you should turn to the licensing authority. Or at least submit a complaint here on Casino Guru - care to try? Let me know, please.
Just allow me to say this casino is not licensed in Germany, check out the review.
You know, I'm not very familiar with the obligations OASIS holds when it comes to complaints. Maybe you should advise me on this subject a bit. More importantly, is there any support anyone in a similar situation can officially turn to, perhaps?
hace 2 años
Dear Radka, I have tried to file a complaint here at Casino Guru but I cannot choose the casino and not were I live (it states that I live in Puerto Rico). The Casino is licensed in Germany since March 2023 (it is on the Whitelist). I am desperate to get this money back and would like to try everything possible. I already filed a complaint to the licensing authority. Please advise how I can file a complaint here - Thank you!
hace 2 años
That is strange - both.
According to the review, this casino does not accept players from Germany at all:
Furthermore, it is hidden from players from this country. I suspect this is due to the local GGL regulations which prevent us from listing unlicensed casinos on the same page as licensed ones. 🙁 This is the second case I come across this week.
I fear this is the main reason. So, try to contact GGL, I guess.
I'm sorry, we must obey complicated local German restrictions.
hace 2 años
Informé al GLL hace más de dos meses - ¡ninguna reacción!
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hace 2 años
This is hardly a surprise, I'd say. If I'm not mistaken, the main purpose is to set legal requirements and then enforce their probability. I'm not even sure whether the GGL usually responds to the public.
Honestly, I do not know for sure.😕
hace 1 año
Hice el depósito en este Casino falso el 5/02/2024 gané 850 hasta hoy no me pagaron, solo excusas tontas, tantas quejas como la mía, las excusas que dan son estas 
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hace 1 año
Hello. Sorry you have to go thru this situation and I can see, that you have already submitted a complaint here 👈, where Petronela is actually waiting for your reply. Could you update it, please, whenever possible? Do do that, just use the link above 👆.
Did you get any explanation from the support, why you should wait, and request the withdrawal later, perhaps? 🤔 Have you had any successful withdrawal before, at this casino, or was this your first attempt? Please keep us updated regarding this issue.
hace 1 año
No hubo retiro fue la primera y última vez.
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hace 1 año
Este casino tiene licencia en Alemania y no cumple con la ley aplicable. He estado en conversaciones con ellos durante meses y también lo informé a GLL, pero no hubo respuesta... Es realmente clandestino cómo se comporta este casino. Ignora los bloqueos de OASIS.
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hace 1 año
Lo estoy promocionando por varios medios aquí, denuncia aquí tic Tok YouTube para que nadie caiga más en esta estafa.
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hace 1 año
Realmente es hora de que alguien, esperaba Casino Guru, actúe. Esto es realmente un fraude al cliente y una violación total del supuesto enfoque de juego responsable.
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hace 1 año
withdrawal? Not sure what you speak of. there was no withdrawal, get the company marbles out of your mouth so we can understand. you want credit for a withdrawal that did not occur? or should I be waiting months until I forget spending thousands finally paid off and my biggest bank account is the casino that is processing my "withdrawal" (or picking at their bungholes, IDK).
Being a company stooge is only cool when surrounded by your bosses. We ALL know this, even bosses. Trust me. But thanks for the input, and if I have it all wrong, be advised, I truly dont give two shakes of a rats tail, just warning people,
"winning" is not winning and getting paid by any of these RASCALS standards and it's a very expensive learning curve. Just know you won't be paid for weeks most likely folks. if EVER, until you get savvy AF on bonus language. I'm a contract lawyer and continue to study the gimmicks that are written FOR these proud recievers of your deposits, the street hustle shell game shysters, online gaming operators, and the slots are set accordinly. You can win! don't get me wrong, I have won A LOT. But getting paid is different.
Incidentally, it takes about $15o,ooo to 5 million to set up a casino. Hardly much at all for people to duplicate sites. "families" and no collateral waggered on possible debt is required. Licensed? maybe, but there are creative ways someone without an MBA and a Law degree can figure out easily. It can be done for much less with legite intent, if you are savvy to online advertising exposure techniques and resources and have a skilled group helping. And I'm sure it takes more than 5M if you want to corner some serious white space and nail a niche or several and boost the player rosters. Then it get's interesting! but I'll leave it at that for now.
Long live Fibonacci Y'all !
J.
hace 1 año
I'VE YET TO HEAR ANY CASINO EXPLAIN WTF THEY ARE "PROCESSING" !!! I COULD TRAIN MY DIM WITTED BUT ADORABLE GOLDEN DOODLE TO "PROCESS" BITCOIN IN ABOUT 2 DAYS!
LOL.
hace 1 año
Realmente es hora de que alguien, esperaba Casino Guru, actúe. Esto es realmente un fraude al cliente y una violación total del supuesto enfoque de juego responsable.
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hace 1 año
Hello.
I found this in your latest complaint about BaccanaPlay, which said"
"In the past, we have handled license-related cases, but we have received guidance suggesting that it is best for players to directly contact OASIS https://www.en.oasisfloral.de/contact/. Regrettably, we are not privy to the specific procedures and methods OSASIS employs to verify eligibility for refunds among registered users. While we have our own self-exclusion procedures, OASIS operates independently and employs its own set of criteria, which we are not acquainted with. Consequently, it is beyond our ability to assess such cases.
If there are any further developments regarding your case in the future, please don't hesitate to contact me at [email protected], and I will update this thread accordingly. Once again, I wish we could offer more assistance.
Kindly inform me of your preferred course of action."
Thus, we have no authority to take any actions as you suggested. I'm sorry.
I agree that the gambling industry could use more practical tools to prevent further gambling harm. Did you know Casino Guru is working on it via our project called "GLOBAL SELF-EXCLUSION INITIATIVE"?
Yet, it takes time, a great deal of resources, and worldwide cooperation.
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