hace 2 años
Si quieres hablar de cualquier tema relacionado con Dolly Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Dolly Casino
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hace 2 años
Hello Guys, i make this account becase i google it about this Casino on i find just here info, so kindly i will say, PLEASE DO NOT PLAY THIS CASINO... why?
I register i play on 14 februar, no problem deposit deposit deposit, so it`s time for WITHDRAW...and the DRAMA start :)
15 Februar i make withdraw and 22 februar PENDING ...i write to them no answer wait wait, and email about KYC :)
I send my mastercard + passport + selfie + address, no answer 5 days...they address new prove ok :) i send 3 new pictures...
they accept, now they need + German passport od drive licencen BUT i am Bulgarian EUROPEAN :) i don`t need German permission.
I send them my salarywork my taxes documents, everything that i am living in Germany, and there was not in condition after 20+ days they ask now for them, i answer that it`s impossible i have not because i am not GERMAN :)
and guys ...7+ days i am waiting for answer, you go to LIVE CHAT, they work with some script answer question you need just to wait...
its not a big money i don`t give a fuck 260 euros but guys 20+ days verification??? and still nothing and they want miracle from me ....
PLEASE PLEASE PLEASE DO NOT PLAY DO NOT PLAY NEVER EVER!!!!
THANKS YOU GUYS :) I WILL TRY to make 1000+ post about this Casino, no one to play ever there not to be f**k like me :)
BYE!
Editado por
Radka hace 2 años
Motivo:
Lenguaje ofensivo
2
hace 2 años
Hello,
I know I may sound tedious but please use stars for strong words like "f**k" 🙂 Thank you.
Can you tell for how many days is (in total) your KYC running at the moment?
I just check and find out that this casino was established on 12/2021. I think the staff may need more time to settle a bit. They may be just lacking some experience.
Anyway, keep us posted.
hace 1 año
DOLLY CASINO
I DEPOSITED ON THE 15/09/2023 and I won $300 , I withdrew my winnings and when on chat to ask how do I verify my identity for KYC AND they said I DONT Have TO DO ANYTHING AT ALL the money will go straight in to my account in 24hours EXACT , it's been 2.days and NOT 1 EMAIL back from support team and the live chat agents have been on purposely logging me out half way through our chat , I WISH I NEVER DEPOSITED IN DOLLY CASINO, an I wish I didn't deposit OVER AND OVER again because I have had casinos pay me instantly as they say on there casino sites , but dolly says they are a pay ID payment instant withdrawal....NO PEOPLE THERE NOT , PAY ID THEY TAKE Your Money INSTANTLY PAY ID but they don't pay you what you win, and they are not Australian site there FROM CYPRUS... AND STILL HAVEN'T Received MY FUNDS
Read less
FALSE ADVERTISING
Support team SLACK DONT REPLY AT ALL
No PAY ID WHEN YPU WITHDRAW
The chat agents are RUDE AND DONT ANSWER YOUR ENQUIRIES
AND NO BONUSES
hace 1 año
Hi, I'm sorry you found yourself in this situation. I find it quite strange if the casino didn't require anything from you, but it's up to them if they don't need any documents when you try to withdraw. Anyway, we give casinos 14 days to process the request, so I would recommend being patient. Although I understand that if the casino doesn't give you an answer to your questions, it's certainly not pleasant.
If something changes and the casino gives you an update or you get your money back, don't hesitate to let us know. For now, we'll have to wait.
hace 9 meses
Hola chicos, comencé a jugar en Dolly y estoy esperando un retiro, ¿qué opinan de este casino? No puedo leer la reseña.
Traducción automática:
hace 9 meses
Hi, for a start, how long are you waiting for the withdrawal ? Do you already have a verified account with the casino ?
Regarding the casino itself, I think there are better choices, but I certainly don't want to condemn the casino. Here you can check some user reviews or player complaints and read the experiences of the players.
Anyway, when you say you can't read the review, what is your problem ? Is something not showing up or is it something else ?
hace 9 meses
Hola, tengo dos solicitudes en curso en Dollycasino, el estado de verificación no está en la cuenta pero ni siquiera me pidieron que verificara (lo cual es extraño cuando hay una solicitud de retiro a pesar de que su servicio de atención al cliente me dijo que es posible que no haya necesidad de documentos) los retiros fueron solicitados hace 3 días (por lo que todavía estamos dentro del plazo por lo que me dicen en el chat)
Traducción automática:
hace 9 meses
Sometimes, when the sum is quite low, casinos prefer not to verify you until you reach a certain withdrawal threshold. Would you say this is the case?
Not sure whether the financials work on the weekend, so let's hope Monday brings good news.
Just a detail, if I may, do you now see user reviews alright?
hace 9 meses
Me gustaría señalar que me dieron el primer crédito de 350 euros, ahora estoy esperando el segundo, reseña positiva para este casino!!
Traducción automática:
hace 8 meses
Great, so I'm glad you got the first part and I'll hope for positive news for the next time and that you'll get the second part as well. Let me know when that happens or if there are any problems. 🙂
hace 3 meses
Tengo un problema, el casino cancela transmisiones por retiro de dinero. Ayúdenme a recuperar mi dinero, la cantidad no es pequeña, 7500 zlotys, de los cuales invertí 4500 en el juego y no puedo retirarlos ahora, ¿qué debo hacer???
Traducción automática:
hace 3 meses
Hey, first of all it would be good to know for what reason the casino reject your withdrawal, did you try to ask ? Also, did you play with any bonus or not ? Was it necessary for you to send any documents to the casino to verify your account ? How long have you been waiting for the money ?
Please let me know a bit more about the situation and we will see what can be done.
