Le escribí a este casino gate777, me dijeron, Luna, que no existe esa promoción de 35fs, ni ninguna otra, mi respuesta a este casino que fue bien evaluado por el gurú, es que hacen publicidad engañosa, lo que hace perder tiempo y jugadores. , Simplemente eso, lo que tienen es un casino serio, con gente de renombre.
Hi, are you referring to the bonus we have at the website - 35 FS for the game Aloha Christmas ? On our site it also says that the bonuses are not available for all countries. Did you write to support or live chat where the casino informed you that they no longer have this bonus ?
I tried to withdraw money, and they locked my account for 7 weeks, week 2 I was told account verified no one would reply, finally got it unlocked and they took all my money, I still have not had a email, Live surport was no help I asked for some complimentary free spins in the meantime and was offered a bonus in stead, I said I had no money, they asked why I said because you took it I'll have to wait until pay day and then excluded me for my replys still no email still no money, don't recommend at all, I did untill I tryed to cash out, took my money for months then do this
Hi, so the casino first blocked your account where you had funds and then unblocked it with the fact that you had nothing in it, do I understand correctly ? Was there any reason for the casino to take your money ?
I think in this case it would probably be best to lodge a complaint because it is not right to block an account with money and then unblock it and take the money without a reason. You can find a link to the complaint here: https://casino.guru/complaints/all
Are you going to try it and go for it ?
Hola. Tengo un grave problema con este casino ya que solicité un retiro de 1.000.000 clp hace 2 días y ahora reviso mi cuenta y me aparece que no tengo ningún retiro pendiente y desapareció el dinero de mi cuenta. Me contacté con soporte y me dicen que me enviarán un correo y no pasa nada.
Hi, did the casino also tell you any reason why you can no longer see your withdrawal ? Isn't it possible that the casino has already sent you the money ? As for the email, you still haven't received anything from the casino ?
However, I see that you managed to file a complaint, so our team will try to help you in your situation.
If you hear anything new don't hesitate to update us.
Hola. el casino me respondió que mañana durante la tarde enviarían nuevamente mi dinero a mi cuenta de juegos, estaré a la espera. Mañana les comento, muchas gracias.
I understand, so we will wait to see if the casino keeps its promises and you get your money. When that happens, don't hesitate to let me know.
Hola, efectivamente el casino me devolvió mi dinero pero al intentar solicitar mi retiro nuevamente me bloquearon la cuenta con todo mi dinero, no puedo ingresar. Pedí las respectivas explicaciones pero no me las dan, sólo me dicen que debo esperar un correo que nunca llega.
So you still don't have any explanation from the casino why they blocked your account ? It's quite strange if the casino told you that they will return the money to your gaming account and as soon as they gave it to you they blocked your account.
However, since you have a complaint with us, our team will try to help you.
If you have any further information, please do not hesitate to let us know.
Hola, el casino aún mantiene bloqueada mi cuenta, me dijeron que cuando verificaran mi domicilio la desbloquearían, ya lo verificaron y aún sigue bloqueada. Ya he enviado varios correos pero no hay respuestas.
I get that this is certainly frustrating and I don't think it takes that long to verify the address. Especially when you say it's already verified but the account is still blocked. Of course the casino's response would be the best, but since they don't bother to answer, it's difficult.
However, our team will try to help you and hopefully you will get your money back.
I will wait for the next update.
Sí, la verdad estoy bastante frustrada ya que mantienen mi cuenta bloqueada y ya está todo verificado, incluso me enviaron un correo diciendo que ya estaba verificado. Pero al momento de preguntar cuando me desbloquearán la cuenta no responden nada y sólo me hacen esperar, estoy muy preocupada ya que está mi dinero y no puedo ver nada porque no me dejan ingresar a la cuenta.
I totally understand that you are frustrated because I would be too. The fact that the casino doesn't actually answer your question may be because they are still doing follow-up checks. If you are getting nowhere and the casino is not communicating, then since you have a complaint filed as I said, our team will try to help. I will keep my fingers crossed for you. 🤞
Hola, aún sigue mi cuenta bloqueada, me comunico por el chat y me dicen que debo seguir esperando, no me dan ninguna solución y mi dinero sigue ahí.
Well, I'm sorry to hear that the only answer you get is just to wait. I don't think it's right when you have absolutely no idea what's going on.
However, I also noticed that we have contacted the casino to respond to the complaint and so far they have not done so. I hope that they will provide an answer and a solution so that everything is resolved and you get your money. Good luck. ☘️
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