I hope people know this casino no longer use pragmatic slots on their unlicensed site. Check it out where using cloned versions. Pragmatic found out.if proof needed anyone in UK try and open big bass slots or any other pragmatic slots.i stated this months ago.
I recently had a very disappointing experience with this online casino that has left me feeling frustrated and cheated. After successfully winning £2450, I was shocked to find that the casino wiped my winnings which they called excessive of £1950 without proper explanation. They claimed it was due to a bonus limit, even though the winnings came directly from my deposit balance, not from any bonuses.
Every time I reached out to their customer support for clarification, they seemed more interested in evading my questions than actually addressing my concerns. It felt like I was going in circles — they asked for various documents, which I submitted promptly, only to receive requests for more information each time. This constant back-and-forth was incredibly frustrating.
To make matters worse, when I pressed further about the legitimacy of their actions, they blocked me from their chat support. This is not how you treat customers, especially those who have been loyal and followed all the rules. I expected transparency and good customer service, but what I received was a series of roadblocks and a lack of accountability.
Overall, I would strongly advise anyone considering this site to proceed with caution. It's clear they have some serious issues regarding fairness and customer relations. My experience has been nothing short of disheartening. In light of this, they have yet to even process what winnings they say I am entitled to.
Buddy you've more chance off winning the lotto than getting paid out. Did you deposit with credit card.if so they won't pay back to it as it's illegal.i have had my say about this casino on casino guru before. Anyone from UK they will verify everything except address as they know they are unlicensed in UK. Forbidden to go over board here but I understand your frustration.i have never been on a worse site in 20 years online gaming.
They made me verify my address, which is UK, accepted my debit card deposits, then refused to pay out afterward, currently engaged with a financial ombudsman to get my money back, when i try to contact them they spew the same regurgitated messages that it's my sole responsibility to see if they're legal to use in my country.... i did check this beforehand and found multiple review sites and even google saying they're licensed, which later turned out to be a lie when i dug deeper. All reviews online are from "review farms" or bots. Santeda International B.V. and all of their 'casinos' are scams
Do the same with everyone.they are unlicensed.claim to have an east African licence which is nonsense.did you check the names on your deposits.all different names.my deposits went to Kosovo and Croatia on unscrupulous names.they hit me with same excuse when I challenged them said it was up to me to check their legality. Thing is I went out off my way to verify account before depositing.verified everything except address as knew it was UK.but still let me deposit away.anyone who deposits with visa card never getting paid out. Wins on the site are as rare as rocking horses poo.
Also check their contact number.its a health centre in Middlesbrough in England. How they still on line beggar's belief.
I recently had a very disappointing experience with this online casino that has left me feeling frustrated and cheated. After successfully winning £2450, I was shocked to find that the casino wiped my winnings which they called excessive of £1950 without proper explanation. They claimed it was due to a bonus limit, even though the winnings came directly from my deposit balance, not from any bonuses.
Every time I reached out to their customer support for clarification, they seemed more interested in evading my questions than actually addressing my concerns. It felt like I was going in circles — they asked for various documents, which I submitted promptly, only to receive requests for more information each time. This constant back-and-forth was incredibly frustrating.
To make matters worse, when I pressed further about the legitimacy of their actions, they blocked me from their chat support. This is not how you treat customers, especially those who have been loyal and followed all the rules. I expected transparency and good customer service, but what I received was a series of roadblocks and a lack of accountability.
Overall, I would strongly advise anyone considering this site to proceed with caution. It's clear they have some serious issues regarding fairness and customer relations. My experience has been nothing short of disheartening. In light of this, they have yet to even process what winnings they say I am entitled to.
Do I understand correctly that you didn't use any bonus to play there?
This is surely very important information for our complaint team when they will investigate the whole situation in your complaint. You have done the best by submitting it, for sure.
Let's wait now and see how it will unfold.
Yes that correct i depositedaAnd played with real funds and accrued winnings of over £2400.
They then kept rejecting my withdrawal asking for more documentation which was all supplied and approved. I then actioned the withdrawal once again to my suprise they had manually system wiped £1950 which they said they had merged a bonus into my balance and cannot make a withdrawal of such excessive winnings. I have contacted the IBAS who have responed
"Dear Mr Saint
Thank you for your Resolver submission on Thursday evening.
You may not be aware, but Goldenbet are unlicensed in the UK. They do not come under IBAS ADR (alternative dispute resolution).
Their website only alludes to a Curacao licence via a vague reference to disputes being taken to the courts there. I fear you are outside any ‘normal’ complaint routes and customer protections.
I can only offer these purely general suggestions:
Inform the UK Gambling Commission about what happened; I’m sure they would welcome any evidence that you can supply toinfo@gamblingcommission.gov.uk
Accepting bets from a UK citizen without a UK-issued gambling licence is a crime. You should contact Action Fraud – IF you believe that you have been the victim of cybercrime.
You should go to your bank – IF you believe potential cybercriminals may have your card details
Also ask your bank if there is anything they could do to help.
If you face financial difficulties, consider calling the National Gambling Helpline who have advisers experienced in debt counselling and may be able to offer helpful advice.
The acceptance of bets by betting operators unlicensed in the UK is currently included within the subjects of a parliamentary White Paper. You may wish to inform your MP of the circumstances you have found. The best way to do that is by email to peter.fortune.mp@parliament.uk."
Goldnbet and sister sites are not licensed in curacao.they revoked it 2 years ago. That statement from ibas tells you all you need to know about this domain.i tried to verify my account when joining up but they verified everything except address as they knew I was from UK.so basically they let me deposit 400 pounds knowing It was illegal. The powers that need to be are closing in on this so called casino. Shutters be coming down soon.Too many people falling victim.
Yes that correct i depositedaAnd played with real funds and accrued winnings of over £2400.
They then kept rejecting my withdrawal asking for more documentation which was all supplied and approved. I then actioned the withdrawal once again to my suprise they had manually system wiped £1950 which they said they had merged a bonus into my balance and cannot make a withdrawal of such excessive winnings. I have contacted the IBAS who have responed
"Dear Mr Saint
Thank you for your Resolver submission on Thursday evening.
You may not be aware, but Goldenbet are unlicensed in the UK. They do not come under IBAS ADR (alternative dispute resolution).
Their website only alludes to a Curacao licence via a vague reference to disputes being taken to the courts there. I fear you are outside any ‘normal’ complaint routes and customer protections.
I can only offer these purely general suggestions:
Inform the UK Gambling Commission about what happened; I’m sure they would welcome any evidence that you can supply toinfo@gamblingcommission.gov.uk
Accepting bets from a UK citizen without a UK-issued gambling licence is a crime. You should contact Action Fraud – IF you believe that you have been the victim of cybercrime.
You should go to your bank – IF you believe potential cybercriminals may have your card details
Also ask your bank if there is anything they could do to help.
If you face financial difficulties, consider calling the National Gambling Helpline who have advisers experienced in debt counselling and may be able to offer helpful advice.
The acceptance of bets by betting operators unlicensed in the UK is currently included within the subjects of a parliamentary White Paper. You may wish to inform your MP of the circumstances you have found. The best way to do that is by email to peter.fortune.mp@parliament.uk."
Well, unfortunately, it is like that. If a casino you choose to play is not under the UKGC, they are not able to help you.
It is only up to you where you choose to play.
This casino allows players from your country to play there, but they are not allowed to promote their casino in the UK. That is the difference.
If we won't be able to help you out because the casino won't be communicating with us, I can only suggest contacting a lawyer in this case.
The only positive thing is that if your complaint is closed as "unresolved," the safety index of the casino will be negatively affected and will go down.
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