I have a complaint to file but I’m first going to give them a chance to fix the error because they have good games I enjoy playing I’ll know what they say tomorrow 🤞🙏🏻🤷🏼♂️☹️
Hello there,
Can you share what happened? It might be useful to other players 🤔. I like your aproach, but I'd say that a short explanation is reasonable. Anyway, good luck!
Yes of course but I had to get my information and no energy from pneumonia but they are absolutely awful I have the whole email feed as well trying to get the $350 they owe me and they won’t give me a dime and I told them I have 100 screenshots explaining what they are doing fraudulently and they don’t care I’ve lost at least 40 straight times you will have it soon as I have others as well it will help others players because with everything I found out you would have to be nuttier then a peanut I keep playing to find how they are cheating and it was costly but I have plenty of information and have them in a lie in text as well 100%
How exactly is the casino cheating on you? I didn't find it.
I can only see that you lost. Don't you think that you should use a break? In such health conditions, I find it very reasonable.
It’s the only thing to do when your laying in bed for two months without leaving the house
Sounds like a horror to me - I'm sorry, and I hope you recover soon.
But when it comes to the casino, I failed to understand what went wrong. If you care to explain, I'm here.
Casinos usually don't like being threatened by tons of screenshots and other evidence when the player claims the casino is a fraud and owes the player some money. It truly depends on the attitude and approach.
I don't know the details, just my feeling.
Sine 13 march I’ve been trying to with 2 x $2500 payments.
one they say sent, no proof of payment, no nothing. The second payment can’t be located now and just told there isn’t one. Account blocked so no access to any data.
nothing received payment wise in over 6 weeks! No proof supplied! Payment vanished! Account blocked and no access to funds in account!
avoid like you’ve never avoided anything
Your lucky you won there slots have been 100% tampered with and I have screenshots and documentation for over a year it’s as clear as Crystal yes avoid avoid avoid
I have so much documentation on them I made 75 to 100 deposits and they are wonderful at making your bet or changing it to over $10 or $25 so if you win they will say it’s all void and if you have $500 or more they will make sure that your bet goes over $100 and you’ll be broke in a few spins and the games always start at more then $4 per spin and revert back or change screens and they are notorious at kicking you out or off your platform and you’ll be signing in over and over and the game may still play but your not getting and credit towards your x time’s requirement of play they won’t credit you for anything I may just dedicate one of my books just about this place or put them in chapter one I will send you a copy after it’s published
Sine 13 march I’ve been trying to with 2 x $2500 payments.
one they say sent, no proof of payment, no nothing. The second payment can’t be located now and just told there isn’t one. Account blocked so no access to any data.
nothing received payment wise in over 6 weeks! No proof supplied! Payment vanished! Account blocked and no access to funds in account!
avoid like you’ve never avoided anything
Hello.
As I can see, you have quite a history with this casino...
Well, according to the complaint, you were originally accused of playing a restricted game. Allow me to share here our point of view - I believe it may help other players to understand the issue:
"...we think that restricted games for bonus play should be blocked, and this rule enforced at software level, i.e., that the casino's software or website shouldn't let players place bets on the games that are not allowed to be played while completing the bonus wagering. That would be an ideal scenario. Another acceptable practice would be to at least alert the players when they access a restricted game that this game is not allowed to be played while they have an active bonus."
The most recent problem lies in chargebacks, right? The casino claims you've made several chargebacks, you say quite the opposite.
Let's see what happens next, I'd say. 🤔
the full complaint is available here
I have so much documentation on them I made 75 to 100 deposits and they are wonderful at making your bet or changing it to over $10 or $25 so if you win they will say it’s all void and if you have $500 or more they will make sure that your bet goes over $100 and you’ll be broke in a few spins and the games always start at more then $4 per spin and revert back or change screens and they are notorious at kicking you out or off your platform and you’ll be signing in over and over and the game may still play but your not getting and credit towards your x time’s requirement of play they won’t credit you for anything I may just dedicate one of my books just about this place or put them in chapter one I will send you a copy after it’s published
Hello there.
Do I have to say you should submit the complaint too and present your proofs? 🙂 That would be a good step, I'd say.
Why wait for your book, just present what you have right away - through the complaint, and save others the trouble now.
Hello radka
Yes I was accused of playing a restricted game and you were in agreement with my view on the situation.
The casino realised the error was theirs and refunded the bonus money to the account and also fixed the software glitch to prevent restricted games being with bonus funds.
The next problem actually was with withdrawals and taking over 3 weeks to process it. Asking me for incorrect info and needlessly delaying the process, which then they say takes up to 12 working days to be received. This timescale is far longer than any other organisation quotes for this payment.
Yes they have raised chargeback issues. Now if someone’s made 10 payments would they only recall 6? I’d imagine not and likely be the full amount? No chargebacks have been raised from gossipslots. they tell me that $350 of the amount relates to BTC fees for which I’ve never used as a method so can’t incur fees on. Then told to open my blocked account I must pay them $800 and the ONLY method is crypto. if a customer did want to pay this to reopen an account and he didn’t use crypto then it wouldn’t be possible!!
im gutted a casino this bad that can’t process withdrawals, loses an outstanding withdrawl I’m awaiting, takes over 3 weeks to process a simple withdrawl payment, can’t give a reference for the withdrawl to track it, refuse to help, lie and don’t payout, block my account so I can’t play.
Hello Kierangrayson.
That's quite a story to tell...
Since the casino claims one thing while you say quite the opposite, I feel it would be better to wait for the complaint to reach some progress first.
But don't make me wrong, I empathize that from the player's perspective, this is far from a usual experience - kindly said. 🤔
I hope this nightmare will end soon.
Quite an experience to to have absolutely. For what it’s worth to you I’ve screenshots of them telling me one thing then the complete opposite soon after. You could call it a mistake if it happened maybe once but when it’s over and over again, it’s just lies.
I'm glad you empathise but can I ask, in terms of your interest and customer experience, what actually is your involvement here, for what reason are you commenting and why are you so interested in the outcome?
I’m not entirely sure of your interest or comments on either of our posts, you certainly are here in any positive impartial capacity?
you seem very judgemental towards customers views and in that respect your involvement is about as welcomed as a stripper at a nuns convention.
Unless you want to introduce yourself explain your interests and come across with a open mind rather than siding with the worst casino I’ve ever dealt with in my life based on nothing then close the door on your way out
Quite an experience to to have absolutely. For what it’s worth to you I’ve screenshots of them telling me one thing then the complete opposite soon after. You could call it a mistake if it happened maybe once but when it’s over and over again, it’s just lies.
I'm glad you empathise but can I ask, in terms of your interest and customer experience, what actually is your involvement here, for what reason are you commenting and why are you so interested in the outcome?
Hello.
As an admin and moderator here on the forum, I'm interested in every complaint or issue posted here by players. Simply because such a chit-chat may be handy for passive readers or players who are not aware of your complaint yet, but found this thread.
If you feel somehow offended by any means - I will leave you alone, and there will be no active conversation from my side anymore.
I’m not entirely sure of your interest or comments on either of our posts, you certainly are here in any positive impartial capacity?
you seem very judgemental towards customers views and in that respect your involvement is about as welcomed as a stripper at a nuns convention.
Unless you want to introduce yourself explain your interests and come across with a open mind rather than siding with the worst casino I’ve ever dealt with in my life based on nothing then close the door on your way out
I'm just trying to keep track of your complaint and respond to you here - in the same way the complaint develops. I have never said I don't believe you, I also never said the casino made everything correctly.
For the moment, it seems Peter is missing a pdf format confirming your deposit.
In case you sent it earlier - thank you 🙂
Kieran gossip cheats end of story what makes you think they had a glitch ? Whenever I have complained about sticky slots my complaints to every casino was that they don’t ever or 99.9 % of the time glitch and you know what they are correct read my comments on sunrise casinos today now when I submitted my complaint to Gossip it was the first time it was denied because I was told that there are a lot of complaints already about my issues from players using Gossip so I’m kind of wondering whose side they are on and if there’s so many other complaints why does Gossip have such a high rating ? And Radka if you read this how does the guru make the money to pay all of you if you don’t mind me asking ? Or are these larger casinos funding you to say nice things about them I happen to know a lot about the revenue being spent on online gambling and it’s going to change in a big way and there won’t be any access in the US in the near future and other places with follow suit ! I actually know the answer to my question but I want to give the players a chance like Kieran to know if he is correct or not about his text above ✌️👍
Because a lot of them owe me $$$ not a lot and I’m giving them every chance to make it right or fix the issue and when a casino says they are renting there software for gaming? Everyone knows that one and yes I have the screenshots of the text and then the casino and guru will say that the text are altered and if I provide the proof then I get my account closed and guess what ? I only have access to a few because they are spreading it around to block me and they can and will read all this so I’m just getting better from my sickness and also like Kieran says whose side are you on ? I know more about this stuff then you can imagine I’m trying to help everyone as best as I can and in the past you have been treating me like I’m the bad guy all I can tell you if I have so much documentation it’s overwhelming and it takes time to gather it especially when we are talking about almost every online casino out there and I was laid up for four months the more information I provide the more everybody wants and they say there’s not enough proof there and that’s because most people don’t understand it unless you have played the games online that I have for thousands of hours your not going to understand it and i understand nobody does phone calls at guru and I asked guru 10 times how can I text my screen shots a different way then adding them to this text then it says I’m over the limit and nobody has provided me with a better way I even emailed guru and I didn’t get a response when I email to a casino 20 screenshots they say what’s wrong and say can you provide more information or I wish you would learn what a winning payout is ok it’s frustrating I have 2000 at least winning spins that didn’t payout win I hit them it show zero payout on everyone from all these places we are talking about and then it gets a lot more complicated so when some would like or suggest a better way I’ll listen I’m doing this to help others and these are all 100% based on my play which is documented in my history of play because I screenshoot that and just about everything else because guess what when I complain to the casino it disappears and then I supply my screenshots of it and they say rubbish they aren’t going to admit what there doing and the players who read guru before playing are few so they appease guru most of the time because it’s only a small percentage of there profits . What if I said I own or run a bunch of these myself ? Whether licensed or not would you know my point is that it’s very difficult to prove anything and even when you can ok you get a few dollars back now even when on play on a phone or iPad a screenshot can only do so much right so I have someone video my play so then I can explain what’s wrong however whoever
plays these games at these online casinos knows exactly what I’m talking about so I’m just telling them what to look for and I only submit complaints if I win and they don’t pay me which is never because I provide them with proof I am just replying to players making complaints where I have played 25, 50 or 100 times so I’ve seen it all and Kieran is spot on with everything he has stated and I have yet to read a complaint from a player that I haven’t experienced myself at the online casino they are referring too so they are all honest legit complaints if I read one that didn’t seem right I would ask or reply with a question
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