The chat is broken, no way of talking to the live agent...
Hello. Have you tried to contact the support, regarding this issue, by mail, perhaps? They should be able to give you some answers. What was the matter you needed to talk about with the chat, if I may ask?
All good now, managed to verify my acc in short time.
Thanks!
Hey. So the problem was with the verification of your account, right? I am glad that they were able to sort it out quickly. What about the "broken chat", was that fixed as well, is it working now?
Well, the problem with chat is that you have to type the comand " chat with operator" or something like that to get connected to the operator, otherwise its just bot reacting to key words like: withdraw, deposit etc.
Ohhh, like, really?
Not very user-friendly for my taste. Still, many casinos rely on chat bots, at least for the first few questions. But I'm still convinced certain matters, and especially issues, require a personal touch,... I'm probably getting too old for AI chats and bots alike 😀.
That's casino so......
All good now, managed to verify my acc in short time.
Thanks!
Glad to hear that. 👌 If you are interested, you can write a review for this casino about your experiences, just follow this link, please.🙂
Hola por favor ayuda, estoy esperando un pago desde el 29 de marzo, el cual ya ha sido cancelado varias veces por su lado por razones técnicas, el chat es terrible. ¿Qué debería hacer después?
Hi, we give casinos 14 days to resolve withdrawals, but I see that you're already past that deadline. I also learned that they have technical problems according to what you wrote and that's why it takes them over 2 weeks. Have you already verified your casino account ?
Either way, in this case I would recommend you to lodge a complaint and our team will try to help you and we will see what can be done. Do you think you can take a shot with that ?
If so, you have the possibility to file it here on this link.
El casino rechaza el pago.
Se implementó el bono. KYC completado. Ahora de repente me dicen que tengo que depositar algo. Sin embargo, no hay NADA sobre eso en los términos y condiciones del bono. Incluso lo aclaré en el chat de antemano y solo dijeron KYC.
Bueno, no se trata de mucho dinero, sino del principio.
Aconsejo a otros jugadores que eviten este casino.
Did you play with a no-deposit bonus, perhaps? It is not unusual that a minimum deposit should be made to pass the verification. It is called a verification deposit, and in most online casinos, they use it to be able to verify the player.
I have read in your complaint that Veronika found out the casino has this rule stated in their terms as well:
"9. At least one deposit must be made by a player who used any of the no-deposit offers to meet the KYC requirements and follow the AML policy."
Hola a todos.
Solicité un retiro de Hitnspin y, por supuesto, no hubo respuesta. Sin dinero, sin cambio de estatus, etc.
¿Alguien también tiene experiencia con HitnSpin?
Hey there.
And where did you request the withdrawal, please? That really matters, I'd say. Speaking of experiences, browse this thread and also use the search bar to find other related threads.
If you can access the casino review page 👈, I would also focus on the user review section which hold player's experiences.
En Hit'nSpin Casino
Thank you. So when you made your withdrawal, you already have a verified casino account ? Is this your first withdrawal or not ? How long have you been waiting, please?
Let me know. 😉
Are you impartial when you give grades? If so, explain how you can give this casino a 9.8 rating.
I think there's a simple answer to that. Yes we are impartial, because if we were partial, it would never do us any good.
How it can have such a high safety index is basically found in this table.
The casino has also solved many complaints and it is a big plus that it always tries to make sure that players are not left without an answer and some reasonable outcome if they have a problem.
If you want to see how our team rate casinos, you can look here- How we review online casinos.
But why do you ask, have you encountered any unpleasant situation here ?
Guys I’m desperately looking for someone to help me with hitnspin casino. I won 260€ and requested a withdrawal. They blocked my account all of a sudden even though I uploaded all the necessary documents of myself. Since then , nobody from hitnspin answers my mails and of course I can’t login to my account…
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
