Tema general sobre Immerion Casino (página 22)

You need to go to your account and reply to the associated complaint there.

Please do so before the timer expires. Even if you just write there that you sent everything to Kristina.

Que no juegue nadie aquí no te verifican la cuenta y se quedan con tu dinero es mi triste experiencia.

We have resolved many complaints with this casino, so if you'd like our complaint team to have a look at your case, please let us know.

Claro Romi que lo haré saber quiero esperar un poco más para demostrar que no verifican las cuentas no me contestan ni a los correos y el chat me lo han bloqueado que por cierto es el peor chat que he visto en un casino nunca no tienen buen comportamiento con los jugadores.

I can see that your overall experience is not very positive, so hopefully soon it will all be over.

We'll wait for more information from you.

Confirmado es una estafa de casino porfavor que no entre nadie ingrese 300 euros gane 500 no me han dejado retirarlos y la verificación que nunca llega hasta q ese dinero lo gastas q es lo que persiguen les solicito el cierre de cuenta por adicción al juego por correo y ni contestan olvídense de dinero depositando aquí y juego responsables 0 es el peor casino en todos los sentidos en todos incluido el chat que ni contestan es la mayor estafa en casino por la que he pasado.

Pidanme todas las pruebas que quieran tengo todas las que quieran .

Well, unfortunately, we won't be able to do anything if you don't submit your complaint, actually, so it is not necessary for you to send any proof to us here on the forum, actually. 🤷‍♀️

Please think about it again and our complaint team will be ready to step in.

try withdrawing in 2 or 3 separate amounts. I had the same isue, then my first was aproved, the second was rejected,all over again 🙂)

Hello, after reading the comments here, I realized that I am not a very aware online casino customer.

Quick question: I signed up through Casino Guru, and after my withdrawal request was cancelled, I uploaded the documents they requested for KYC. However, it has been 5–6 days and I still haven’t received any response (positive or negative).

Do I need to make a withdrawal request first in order to create a complaint here, or should I also create a complaint for the long delay in the KYC verification? Thank you.

Ni te la verificarán hasta que te lo gastes todo es totalmente una estafa de casino no me explico como seguimos cayendo en este tipo de casinos después de la experiencia de jugadores en este timo.

Hello,

If I may, I would not say you are missing something here. Based on previous experiences, this casino, as well as others under the same umbrella management, in my opinion, intentionally delayed payments, like on a big scale.

Hence, I believe there is no need to assume there is something missing on your end. Quite the opposite, I'd like to ask you to submit the complaint and keep it updated. My colleagues are trying to confront those casinos using direct player experiences, and every complaint is valuable.

Hello, since it seems many others may be in the very same situation, I just want to recap one thing here. Can you remind me how long in total you waited for the account to be verified, please? I can't remember whether your account was verified after all, and I truly hate to guess under such serious circumstances.

Hola, me han hecho transferencias fraudulentas y mi cuenta como ellos dicen estaban cerradas y han transferido casi 2000€ en este casino y no me responde nadie.

He enviado todos los comprobante de las transferencias y salen a mi nombre pero yo no tengo cuenta con ellos y no quieren colaborar y contestar.

Quiero hacerlo público

Could you please explain the situation better? I actually don't understand what exactly happened there, unfortunately.

Hola Romi,

Encantado de saludarte, resulta que han estado realizando transferencias a este casino desde mi cuenta, y yo no tengo acceso a la cuenta desde hace meses, me han hackeado la cuenta del banco y han estado haciendo depósitos allí con otro nombre y este casino ha permitido todas las transferencias, a pesar que iban a mi nombre y yo estaba prohibido con ellos, porque aceptan transferencias con mi nombre si yo no tengo cuenta? En las transferencias aparecen mi nombre y apellidos y la cuenta donde se depositaron no tienen mi nombre

This sounds really serious, actually.

May I ask how those deposits could be made from your bank account without your permission, though?

I believe that you should check that with your bank first, and if your account has been hacked as you say, you should get a refund from your bank.

Also, is the name of the casino shown on your bank statement? That is how you know for sure that the deposits were made to this casino?

This looks like a really messed up situation, for sure.

Mi banco ha investigado y me ha dado el reporte de todas las transferencias y a quien se realizaron y está registrada a este casino y me he puesto en contacto con ellos pero no responden y me han suspendido el chat.

Solo dicen aceptamos el caso y desconectan.

Está en manos de la policía también

And were these deposits made before they closed your account there or after, actually?

I hope that you will be able to find the resolution you seek, for it's just that it really is an interesting situation. Interesting meaning weird or confusing, you know.

Estos depósitos se hicieron la semana pasada, y yo llevo con la cuenta cerrada meses, han aceptado otra persona con mis datos