I guess that a chat operator is out of the question in this case. This should be handled by a manager at the very least.
I can't answer questions on behalf of the casino, but I empathize with you; if you were told someone would get back to you, you should be updated.
Could you send Veronika the request she made earlier, please?
https://casino.guru/jacktop-casino-player-s-account-has-been-closed-with
Thank you.
they blocked my account
Hello.
I'd love to say what's going on, but I'm sure you also know this is not possible at this moment.
It's good you informed Veronika, though, I'd do that more plainly, this is not particularly clear, I'd say.
"who say i want to close my account they close it when they arrived my money and make it all to 0"
I hope this question will also be answered through the complaint of course. 🤔
Even the bot is lie hahaha 
I saw that in the end your complaint ended up being unjustified. I'm quite sorry, but I hope you'll choose a casino with a Dutch license next time to avoid similar problems.
I thought u work with the casinos who are legit and not lie to their costumers
We focus on fairness, not on legal claims because we are not an official authority.
I agree that it would be much better for all of us if casinos respected local laws. Sadly, we are not capable of protecting these laws; we're not even lawyers.
Be honest now, do you know you should not risk playing in casinos without a Dutch license?
Yet you keep doing that, and then you come here and complain.
Allow me to remind you kindly:
"Please understand that since the casino has not a valid Dutch license, they have no access to the CRUCKS register."
Despite what you may think, this is reality. Keep this in mind - please avoid future issues.🙏
Your cases were rejected because your point is not correct in terms of fairness.
They are not fair at all they lie to me and also ignore
Well, I'm sorry you feel like this. Maybe you should stop playing for a while.
To me, it seems there's no fun in it anymore. I'm worried about you since you mentioned CRUCKS.
What do you think? Would it be more appealing to find yourself some new, safer hobbies instead?
Theres alot of fun but not on casino who are operating ilegal in The Netherlands and blok my account
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Theres alot of fun but not on casino who are operating ilegal in The Netherlands and blok my account
Of course, it makes sense. I think the whole question of legality is truly complicated. I understand players should know their laws and act in accordance with local authorities. On the other hand, when it comes to fairness, the situation is quite simple.
"I'm sorry but since the casino does not operate with a Dutch license and they do not have access to the CRUKS register, they are not obliged to refund you the lost deposits. "
So, if you ever aim to try a refund, I suggest you stick with the locally licensed casinos. Which should not allow you to register in the first place if you are already in CRUCKS.
Thus I feel it would make sense not to play at all. 🙁
Este casino solo pretende estafar y no pagar dinero. Lo he intentado varias veces. Ahora quiero una lista de recargas para mi abogado de casino; de lo contrario, podría ser útil si no lo hacen por correo electrónico para ir allí.
Sadly, I probably do not understand the meaning. You need top-ups for a lawyer; what is it, please?
I would also say that the casino has paid some players in the past. You just didn't get your deposits back due to the aforementioned facts.
Allow me a question: I saw your latest complaint; is it still about the same topic as the previously rejected one?
I hope you noticed my suggestion, though:
"So, if you ever aim to try a refund, I suggest you stick with the locally licensed casinos. Which should not allow you to register in the first place if you are already in CRUCKS."
list of transactions
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Ahá! Top-ups mean the list of transactions, cool. Thank you.
If you don't mind, do you mean the list provided by the casino, or rather by your bank or payment provider?
Anyway, I hope you'll get it soon.
i want a list from the casino with the transactions deposits
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