hace 1 año
Si quieres hablar de cualquier tema relacionado con Jungliwin Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Jungliwin Casino
hace 1 año
Mr Daniel it's 10 days now my winning bet live table tennis 3500 suddenly disappeared.
It's on 26 Feb 2023
They still not resolving it
I have attached latest reply I got
hace 1 año
Jungliwin had let me opened an account and deposit money. After some winnings it’s impossible to make a withdrawal because of an error on the withdraw section all the times. So I can’t make a withdrawal request!
I asked for help in the live chat for more than 10 times now and they’re giving me a different answer every time. Answers such as: technical issues, bonus wagering ( I didn’t receive any bonus ) and so on.
I really want to withdraw my money from this casino as soon as possible. A also asked the curaçao gaming autorities to step in this case, that’s where their license is coming from!
hace 1 año
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
hace 1 año
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
hace 1 año
I am tired complaining about this casino
Still they manipulate and getting new..
My 26th Feb bet settlement Still.
Not they just don't care
Asking me to contact tallashakunthala@gmail.com their indian owner
hace 1 año
Hello sudeshkn,
thank you for your post. I see the casino trying to answer the player's post. However, If you want to escalate your problem, here you can find this very useful article: Complaint Resolution Information and Instructions. You can start a complaint on this link.
Have a nice day! 🙂
hace 1 año
Hello,
when are you solving this problem? It is still unable for me to request a withdrawal. If I try to withdraw money I get an error all the time. After that error I receive an email with a withdrawal confirmation, but the amount is still in my casino wallet and not on my AstroPay account!
what is the problem? And how do I get my money?
Johannes
hace 1 año
Just wanted to add, as long as the complaint is active our team is on the watch, so if you do not get a reply from the casino here on the forum, it's not the end of the world. 🙏
Stay in touch with the complaint.
hace 1 año
Dear Boyke123,
On behalf of all Jungliwin team, I would like to apologize to you for facing such unpleasant situation. Our specialists are working on this case, we will contact you with updates as soon as possible.
Be sure that your words has been heard, and we will do everything - possible and impossible to avoid similar things of happening in the future.
Thank you once again and have a nice day!
Sincerely,
JungliWin Team
hace 1 año
Hello there,
I found Peter asked you to join Boyke123's complaint 3 days ago. So, in case you have missed that, your cooperation would be appreciated.
hace 1 año
It's regarding my unsettled bet for 3500irs
It's almost 28 days now
They are giving copypaste reply.and blaming betting provider.but I can see my bet never placed and they deducted money.
I have sent all proofs and screenshot they just ignore.
hace 1 año
As I can see, your complaint has been rejected. I'm sorry for that, you'll find a proper explanation in your email.
hace 11 meses
Me registré y pagué allí ayer. Desde la primera impresión, un casino muy agradable.
Ahora he solicitado un pago de 4 dígitos y estoy esperando el procesamiento. Supuestamente, esto debería hacerse al final del día.
Informaré si he recibido mi dinero.
Traducción automática:
1
hace 11 meses
Según el correo electrónico, mi pago fue aceptado y pagado hoy a las 9 am. He seleccionado transferencia bancaria como forma de pago.
El casino dice que tarda de 1 a 7 días hábiles. En el resumen de mi transacción, el estado es 'Pendiente'. Espero que el dinero esté en mi cuenta mañana.
Alguien tiene experiencia con esto ? El pago ya no se puede retirar.
Traducción automática:
hace 11 meses
Hello,
I'd say it is quite normal for bank transfers, mind those 7 days should be the maximum. There's a fair chance money comes sooner, I'd say.
As goes for the status, is it still pending, please? Since the withdrawal can't be canceled, if I understood well, it's because the payment is more likely in progress. 🤔
I'll wait for another update, to be sure.
hace 11 meses
Hola Radka,
el estado sigue siendo 'pendiente'. Según Casino: 'Me complace informar que su retiro ha sido aprobado con éxito por nuestro Casino. En este momento, debemos esperar hasta que el proveedor de pago proceda con su solicitud, esperamos que lo haga lo antes posible. ¡Gracias por entender!'
Dijeron que tan pronto como el dinero llegue a mi cuenta bancaria, el estado también cambiará a 'Completado'.
Realmente no sé a qué proveedor de pago se refiere. ¿Quizás el casino ya transfirió el dinero y todavía se está procesando antes de que esté en mi cuenta?
Traducción automática:
hace 11 meses
Hello.
Don't worry this is a pretty common process.
Allow me to explain:
These days casinos tend to hire a 3rd party company to handle all incoming or outcoming transactions. This company is called the payment provider. Thus the casino approves the withdrawal, while this payment provider is technically responsible for the transfer. If all works well, it's easier for the casino, if not, however, it's a pain for players. 😀
Give it a few more days, not it is on the payment provider...
hace 11 meses
¡Gracias por la iluminación!
Entonces, ¿eso significa que no debo preocuparme ya que el casino probablemente ya envió el dinero y ahora solo necesita ser procesado por el procesador de pagos, entonces debería estar en mi cuenta?
Traducción automática:
1
hace 11 meses
No problem 😎
If everything works as it should, I'd say it's more or less like you said. 🤞🤞🤞
Just a detail - the casino probably does not send the money, they only authorize the payment provider to send the money to you.😉
1
hace 11 meses
El dinero llegó hoy 👍
Traducción automática:
1
hace 11 meses
Great!
Wasn't so bad in the end, was it? 🙂
Editado por el autor hace 11 meses
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