hace 11 meses
No, todo está bien 🙂 solo era nuevo para mí.
También tengo 2 nuevas solicitudes de retiro, ahora estoy más relajado.
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2
Tema general sobre Jungliwin Casino (página 2)
hace 11 meses
Well done! Did you have to KYC? I won 4 figure also but they keep giving me very weird answers on the withdrawal (been 24h now).
I’m trying to do KYC but they won’t let me, and I’m not confident in the process.
What was the process for you to get your money?
hace 11 meses
No tuve que hacer un KYC. Mi retiro fue aprobado después de unas horas y 2 días después el dinero estaba en mi cuenta.
¿Qué tipo de respuestas graciosas dan?
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hace 11 meses
Payment team are going to review it as soon as possible. That they are very busy. Then someone else will say they don’t work today (Friday)… then someone else will say it’s in my bank soon but I have no email to say it’s approved (shows pending).
Now is day 3 and over 48h and I see it pending with no email or anything.
so after few hours you had an approved email? I’m at about 50 hours now and nothing.
thanks anyway I’ll just wait a bit more and make a complaint later if nothing…
hace 11 meses
¿Todavía puedes 'retroceder'? Entonces, ¿todavía puede cancelar su pago?
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hace 11 meses
Yes I can, I’ll chase again through live chat and see.
I’m sure they will say the team don’t work weekends
hace 11 meses
¡Hágamelo saber!
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hace 10 meses
I deposited €25 on Monday, no issues. On Tuesday i deposited €50 and this hasnt been credited still... I contact the live chat but they give me the same bot responses
hace 10 meses
él
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hace 10 meses
Has the deposit appeared in the meantime? 🤔
Which payment option did you use?
hace 9 meses
Hola, también jugué con este proveedor y obtuve grandes ganancias. Completé una solicitud de retiro y completé mi proceso KYC. ¡Espero procesarlo pronto!
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hace 8 meses
Played here for couple of days so I will write a review soon. Got 2 withdrawals pending (1 for already 48hrs) depending on how that goes I’m going to write my review but I can already say that paying €20 for a bank withdrawal is ridiculous. (so €40 gone for withdrawals that take ages)
hace 8 meses
That's huge! I assume the casino is trying to motivate players to withdraw less often but ask for higher sums, perhaps.
What do you think?
Looking forward to your review!
hace 8 meses
a better solution would be to make 1 withdraw free a day and charge a fee for the rest.
Anyway they say the payment provider charges this fee but I think that’s BS because I played a lot of casinos with the same payment provider and none of them ask a fee for a withdrawal.
I don’t mind paying a fee but then I expect the money to be in my bank account within hours. (even better let costumers chose, pay a fee and the withdrawal goes very quickly or don’t pay and wait longer)
hace 8 meses
Dear All!
We are appreciating your discussion and thoughts, be sure that your suggestions will be taken into account, and we will do everything to improve the service and resolve the shortcomings.
Thanks to you, our dear players, we are getting better at providing the right service!
Sincerely,
Jungliwin Team
hace 8 meses
Hello and welcome!
Could you perhaps address players directly? I guess the latest post about the fees and withdrawals could use feedback. What do you say?
hace 8 meses
a better solution would be to make 1 withdraw free a day and charge a fee for the rest.
Anyway they say the payment provider charges this fee but I think that’s BS because I played a lot of casinos with the same payment provider and none of them ask a fee for a withdrawal.
I don’t mind paying a fee but then I expect the money to be in my bank account within hours. (even better let costumers chose, pay a fee and the withdrawal goes very quickly or don’t pay and wait longer)
hace 8 meses
I agree. And to my honest surprise, there is an official casino rep among us. I take that as an opportunity to get some insights.
hace 8 meses
I submitted my review.
As I write in my review if they change the pending time for withdrawals and the ridiculous fee I’m sure they gain a lot more customers (if you see all the reviews and reactions here most of them are about the pending time and fee)
hace 8 meses
This is the best step you could take to spread the experience. Thank you for doing so.
I was hoping the casino representative would share a concrete response on the subject frankly, seems like we have to go on with the previous very general comment.🤔
hace 5 meses
Este es un casino realmente turbio, reciben dinero de adictos al juego y afirmaron que nunca recibieron mi correo electrónico donde les informo sobre el problema del juego, pude probar con la ayuda de un tercero que el correo electrónico les fue enviado y entregado con éxito y recibieron el correo electrónico. No tomaron medidas (¿a propósito? O debido a un error humano) después de esto, cuando les envié pruebas sólidas de la naturaleza de mi queja, la devolvieron para procesarla, han pasado 2 semanas y no he recibido ninguna respuesta. de ellos, día tras día recibo respuestas "el asunto está en trámite, hoy recibirás respuesta" todos los días la misma canción. Y no hay respuesta. Me informaron que necesito hacer una verificación para obtener mi solicitud de reembolso. Hice la verificación. Hice todo lo que me pidieron, pero aún así no sé nada de ellos. Creo que es realmente irresponsable.
Puedes leer en el sitio web de Askgamblers y en el sitio web de Trustpilot que no soy el único que sufrió sus actividades. Entonces, ¿jungliwin casino vas a reaccionar?
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