Thanks, but there's not much I can do with it. We already know the casino has the worst possible reputation. I feel like when they verified your account and realized that you didn't lose the money even after 2 months of waiting, they simply locked your account 😕
I recommend you to contact the licensing authority as Peter did here: https://casino.guru/lucky-wins-casino-player-s-withdrawal-has-been-delayed-1
I signed up today. I didn't deposit anything so far, and after reading this I think I stay away. Shame, really because they got a great choice of Novomatic/ Greentube slots
I know it's tempting, but I advise to stay away as well. You can find way too many complaints against the casino. How is it possible that German and Austrian players like the Novomatic games so much? What' the reason?
By the way, CasinoGuru was basically created, because 2 IT guys (our founders) did some job for Novomatic and that's how they discovered the world of gambling 🙂
Te recomiendo encarecidamente que juegues en otro lugar. Gané 3050 euros y a pesar de que se aprobó el retiro primero, ¡no me dieron el dinero! Así que mejor mantente alejado de este casino
It's nostalgic thing by me. The slotmachines were great. You actually had to punch them now and then because the coins you put in got stuck. Novomatic is one of Austrias biggest companies. But I don't know if they are well liked there. Way to much money and power. Like VW in Germany. Have a look at this site. They have the old novoline slots for free. Like we had them as machines. It's free and no sign up. https://www.slotozilla.com/software/novomatic
But why didn't they pay you?
That's an interesting website. I would be great to get the games on our website as well. We'll see if we manage to 🙂
Ni idea. 😡😡
Oh, I can see your complaint here: https://casino.guru/lucky-wins-casino-player-s-withdrawal-has-been-delayed-1
I know you probably haven't seen the casino's review before you registered there. The casinos that have extremely bad ratings on our website have it for a reason. It's never safe to play there.
Si hubiera sabido eso de antemano 😥
Jugué en Lucky Wins y ¡hurra! Gané 200 €. Ahora he estado esperando mi dinero desde el 3 de enero de 2022 y me están reteniendo.
Do you already have your account verified in the casino?
Sí, tengo ¿qué debo hacer?
No puedes comunicarte con el número de teléfono incorrecto
Hello, Have you tried message chat? It's working now. I'm sorry to say that you chose a casino with a very low reputation score, hope they will pay you in the end.
Querida Radka, gracias, lo he intentado todo, ahora tendré que esperar y ver
He tomado la decisión de no pelear más contra Lucky Wins, he leído tanto aquí en el foro que algunos usuarios esperan meses por su dinero, pero lo siento no tengo el tiempo, tengo cáncer y necesito la fuerza que aún me queda para que me vuelva a poner bien y no corra después de 200 € es mucho dinero pero mi decisión está tomada voy a parar ... Deseo a todos los usuarios que obtengan su dinero, les deseo todo lo mejor.
I'm really sorry to hear about your health issues. 200 € sounds marginal compared to it. Since your withdrawal had been delayed, you can check the status of the withdrawal from time to time or request a new one if this one expires. Get well soon and stay strong!
Muchísimas gracias
Hello and thank you for your wise words. Health is certainly far more important than any dispute. I wish you good luck and strength so you can overcome anything you need to and heal.
Hi, I have been waiting for my €800 payout since January 5th. They say the same thing every time you contact them. It can take 7 to 21 days. Never had to wait that long at another casino for a payout.
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